We're Hiring!

We're looking for brilliant thinkers to join our #Rocketeers. If you've ever wondered what it's like to work in a place where people enjoy their work and where talent is more important than the title, then keep reading.

What is ScalePad?

ScalePad is a market-leading software-as-a-service (SaaS) company with headquarters in 3 major cities of Canada; Vancouver, Toronto and Montreal. However, we are proud to say our employee reach is now global so we can best serve our partners all over the world.

Our success is no accident: Our award-winning platform strengthens connections between Managed Service Providers (MSPs) and their clients. Trusted by more than 10,000 partners worldwide, ScalePad’s applications are used by MSPs to improve their clients' overall IT environments and enhance the client experience. The Best Apps in Your Stack™️ deliver actionable insights that lead to enhanced service delivery through automated data collection and analysis.

You can contribute to our innovation and appreciate how your work is helping take this company to a higher level of operational maturity. More on that here.

Your mission, should you decide to accept it.

As an Account Manager, you are responsible for building and maintaining strong relationships with ScalePad’s partners. Your goal is to ensure that our partners are successful with our solutions, while at the same time helping them to grow their businesses. The ultimate outcome is that you will manage and increase your book of business while delivering a masterful experience every step of the way. The ideal candidates are charming, outgoing, and inspired individuals.

Responsibilities

• Be the external voice of ScalePad, generating sales amongst client accounts, including upselling and cross-selling
• Become the point of contact for assigned customers
• Develop and maintain long-term relationships with accounts
• Identify opportunities to grow business with existing clients
• Collaborate with various internal teams to ensure the best possible outcomes
• Ensure that your book of business is managed & maintained to the defined standard
• Be a good listener and respond to inquiries with empathy and knowledge
• Be motivated to meet and exceed your monthly and quarterly sales targets
• Be a coachable student and continuously strive to master your craft

Qualifications

• 3+ years of account management experience in a B2B SaaS environment
• Want to work hard, work smart, and become very successful
• Thrive in a fast-paced, dynamic, and entrepreneurial environment
• Are process-minded, and can prioritize their day effortlessly
• Have Account Management experience but are passionate about improving
• Are assertive and able to captivate an audience while keeping things fun
• Are self-starters, quick learners, and like to operate with pace & passion
• Can act quickly and accurately on multiple priorities
• Have excellent communication skills & a positive and upbeat personality
• BONUS, experience in SaaS & the MSP market in a high-performance environment

Perks, Perks, Perks.

• Work with Top Down, in a collaborative work environment with cross-functional teams, amongst multiple, rapid-growth SaaS companies at varying stages of growth
• Mentorships by industry veterans with a 100% track record of industry success in funding and scaling software companies creates endless career opportunities
• Training and professional development budget provided to help advance your career and skills (available every year to every employee)
• World-class offices and facilities in downtown Vancouver and Montreal, for locals seeking a hybrid experience
• Brand new, top-of-the-line hardware, and equipment providing an ideal working environment either at home or in the office
• A top benefits package including 100% extended health and dental
• Monthly stipend to assist with creating the best hybrid work experience.
• Employee Stock Options provided to all eligible employees!

Work-Life Balance.

We love our #Rocketeers! We value their work and recognize that to be a great #Rocketeer you have to have a work-life balance. Our teams work on a hybrid model. This may mean working in one of our hub offices a few set days a week with your team or working remotely, whichever is deemed most beneficial for the success of the employee and specified role. Our goal is to provide the best work-life balance, whether that is in the office or at home.

Even while working remotely our teams are dedicated to staying connected throughout the day, so there is never a dull moment and you still feel part of the community, no matter where you are working from.

Dream jobs do not knock on your door every day.

ScalePad is not your typical software company. When we hire you, we aren’t just offering you a job, but rather we are committing to investing in both you and your long-term career. You'll help shape how this modern SaaS company operates and make a genuine impact on the future of our people, product, and partners.

We invite all qualified candidates to apply. We thank you in advance for your interest; however, only successful applicants will be contacted.

Please no recruiters or phone calls.