Our Patient Care Services department consists of the Patient Care Centers, Home Collections and Customer Care Center teams. They play a critical role in the customer service delivery as they have direct contact with our customers on a daily basis. This position will be supporting the leadership teams of the Patient Service Centre's, Mobile Collections and Customer Care Centre.

Major Functions and Responsibilities

• As a member of the team, you will provide support in day-to-day functions; assist with project work and client support, liaise with other departments, managers and staff to facilitate information gathering and problem resolution.
• Assists with compiling, formatting and ensuring accurate distribution of letters, reports and presentations.
• Performs computer-based work utilizing multiple software programs including use of the Laboratory Information Systems and SharePoint
• Calendar management for Managers of Community Services as required (including meeting organization with both internal and external individuals)
• Responsible for compilation of statistical data using Excel and proprietary software.
• Screens, sorts and distributes incoming mail.
• Manages distributes and forwards department absence calls from 0545-0800 hours as required.
• Other duties as assigned.

• Excellent interpersonal, as well as oral and written skills
• Strong computer skills in Microsoft Office( Word, Excel, Visio, PowerPoint)
• Critical thinking and problem solving skills
• Display a high degree of confidentiality
• Advanced organizational and computer skills using a variety of software applications
• Ability to prioritize and handle multiple tasks quickly and accurately.

• Recent experience in Patient Care Service department is an asset.
• Previous administrative experience is an asset.
• Knowledge of QME is an asset.
• Experience in a medical or laboratory environment as well as EPIC an asset
• Ability to work effectively in a high pressure, fast paced environment.

Minimum Qualifications

• Administrative Assistant diploma or equivalent experience

Other Information

• The current shift indicated is subject to change due to operational requirements.
• All DynaLIFEDx employees are required to be fully immunized against COVID-19 with a Health Canada approved vaccine as a condition of employment.
• All persons newly hired to DynaLIFEDx must show their confirmation of SIN letter/SIN card and government issued photo ID to Human Resources prior to commencing work.
• All persons hired to DynaLIFEDx must be authorized to work in Canada for any employer.
• Individuals hired into all positions must provide verification of their highest level of education.
• A security clearance will be required for employees newly hired to DynaLIFEDx.
• A security clearance with vulnerable sector completed may be required for employees newly hired to DynaLIFEDx
• Please note that only shortlisted applicants will be contacted. Thank you for your application.