ADMISSION SUPPORT ADMINISTRATOR

LEARNER EXPERIENCE

NorQuesters are difference makers and we’re searching for someone who can find ways forward in providing excellent customer service to applicants, learners, and prospective learners as they navigate the admission functions of the Office of the Registrar and Admissions.

Reporting to the Team Lead, Admissions, the Administrator acts a s a primary point of contact in person, electronically, and over the phone to provide superior service and advice with the goal of a one-call resolution. Maintaining a thorough knowledge of NorQuest College policies and procedures, the Administrator responds to front-line inquiries resolving or directing as required.

HOW YOU’LL MAKE A DIFFERENCE

• 
  Manage Office of the Registrar and Admissions group email accounts. For each email, the Administrator will either respond to the inquiry directly, or triage and categorize the inquiry so that the appropriate team can respond.
• Respond to live chat, providing excellent information to chatters and forwarding inquiries to other areas as appropriate.
• Answer the college switchboard phone line, providing excellent information to callers and forwarding calls to other areas as appropriate.
• Answer incoming calls for general information with the goal of a one-call resolution perspective.
• Answer inquiries from students and prospective students, providing appropriate resolution or direct to other services.
• Assist prospects or students in using self-service kiosks to apply to college programs or access other online services.
• Assist LINC applicants in group sessions or one-on-one to complete an application for admission.
• Take ID card photos and distribute student ID cards.
• Strictly adhere to FOIP legislation by ensuring that all student information is treated with the appropriate level of security and confidentiality and that student or government issued ID and authorizing release of information forms are presented when applicable.

WHAT YOU BRING

• Post-secondary certificate, diploma preferred - ideally in the area of office or business administration.
• 1+ years’ experience of related customer service experience. A combination of education and experience can be considered.

WHAT MAKES YOU A DIFFERENCE MAKER?

• 
  Exceptional interpersonal skills and ability to contribute to a positive team culture, including working collaboratively with others and paying attention to how the team supports its members.
• Superior verbal communication skills, (in person and telephone), demonstrating the ability to articulate key messages effectively and employ active listening techniques
• Strong written communication skills.
• Ability to effectively manage a large volume of work with a high degree of accuracy and attention to detail.
• Ability to remain calm and composed during extremely busy times and to effectively diffuse difficult situations.
• Ability to respect and relate to people from varied backgrounds, ethnicities, cultures, and abilities.
• Critical thinking skills to find innovative solutions and identify when and with whom to implement appropriate risk management and intervention.
• Knowledge of FOIP.
• Intermediate knowledge of Microsoft Office tools (Word, Excel, Outlook); comfortable with other computer applications.
• Experience working with Student Information System (preferably PeopleSoft) an asset.

SALARY: $43,445 - $56,469 reflective upon what you bring AKA your education and experience. This is a full-time permanent position with immediate access to our great pension and benefit programs.

We offer flexible work options. We strive for balance between a flexible work environment, connectedness to the campus community, and ensuring NorQuesters are set up to succeed in their roles and responsibilities.

COMPETITION NUMBER: 2023-3886

CLOSING DATE: March 1, 2023 at 11:59 PM MST

Apply to become a NorQuester: If this opportunity delights you and your expertise will shine in this role, we invite you to apply for this position online by uploading your resume and cover letter combined as one document.

Psst: Only candidates shortlisted for an interview will be contacted and we’ll make sure to do this within 28 days of the closing date.

• We empower NorQuesters. When it comes to working, it’s up to you to decide where (on campus or from another location) and how you work. NorQuesters are expected to embody our Qs—lead from where you are, be dependable, find ways forward—to name a few, but how you do that is your choice!
• We unlock potential. Whether its newcomers to Canada who want to improve their English, students who want to complete their academic upgrading, learners pursuing post-secondary education, or anyone who wishes to strengthen their skills through professional development, our passion to educate touches people of all levels and all backgrounds.
• We strengthen Alberta. From our graduates who hit the ground running, to our partnerships with government, industry, and business, to our commitment to communities, including a dedicated focus on Indigenous communities, we contribute to our province and make it stronger. We strive to be an employer of choice for First Nations, Metis and Inuit people in Canada by leading, supporting, and being an ally through our work toward decolonization, reconciliation, and Indigenization.