Posting date: February 2, 2023

Job Title: Arena Administration Clerk

Number of Vacancies: 1

Posting number: EX23-114

Status: Regular part time position

Should there be no fully qualified candidate for this position, a less qualified candidate who can be expected to meet the required qualifications within a reasonable period may be considered for this position as a training/development opportunity.

Hours of Work: Up to 48 hours bi-weekly

Shift Work Required: No

Range of Pay: $26.40 to $30.64 per hour
(Training Opportunity range of pay is $25.66 to $30.03 per hour. The successful candidate will be paid at the reduced range until the minimum qualifications have been met.)

Start date: To follow selection process

Initial Reporting Location: Sudbury Arena
Eligible to Work from Home: Yes (part time)

Section: Arenas
Division: Leisure Services
Department: Community Development

Duties: Under the general supervision of the Manager of Arenas and the functional direction of the Co-ordinator of Events and Administration.

1. Provide prompt, accurate, and courteous customer service and resolve staff and citizen inquiries in a timely and efficient manner as required.

2. Assist with maintenance of website content information and update information in the facility booking and program registration software.

3. Perform clerical and typing duties for department staff, including compose, design, and type reports, manuals, and documents as required.

4. Provide information to the public and monitor telephone calls, emails, CRM, and in-person inquiries.

5. Prepare and process requisition for program, equipment, and facility supplies.

6. Perform hourly and salary timekeeping duties for the section, including maintaining all employee records. Arrange documentation appointments for new employees.

7. Process electronic ticket transactions for events, as presented for sale to the public.

8. Prepare billing advice, process invoices, and assist with collection of overdue accounts and delinquent accounts.

9. Assist with the overseeing of box office staff during regular business hours as required.

10. Perform and maintain facility bookings, payments, refunds, and arena registration as required.

11. Track and provide reports for month-end box office ticketing to the Finance Division.

12. Maintain filing system, including electronic records and an appropriate “Bring Forward” system.

13. Perform required administrative duties for section meetings, special committees, and advisory panels (i.e., general administration, recording secretary).

14. Coordinate staff training session and tracking or training records for arena employees. Act as section Learning Management System (LMS) administrator for core Health and Safety and Corporate Training.

15. Develop and maintain a thorough working knowledge of CGS’s Safety Manual and the applicable provincial legislation listed therein.

16. Perform other related duties as required.

Qualifications:

• Successful completion of Secondary School (Grade XII) Education.
• Customer Service, Dealing with Difficult People or Conflict Resolution Training an asset.
• Accounting, business administration, or timekeeping courses an asset.
• Over two and one-half (2½) years up to and including five (5) years of diversified experience in the same or related fields including the selling and issuance of tickets using an automated computer ticketing system, facility booking software, and timekeeping experience.
• Demonstrate ability related to microcomputer software and administrative systems in a Windows environment (e.g., file maintenance, word processing, spreadsheet applications, information input and retrieval).
• Demonstrate interpersonal skills in dealing with the public, staff, and outside agencies in a courteous and effective manner.
• Excellent use of English; verbally and in writing.
• French verbal and written skills an asset.
• Satisfactory health, attendance, and former employment history.
• Provide at own cost, a Criminal Record Check.
• Physical capability to operate a vehicle safely, possession of a valid driver's licence and an acceptable driving record will be considered an asset.

Note: A Criminal Record Check will be requested by the Hiring Manager should you be the candidate of choice. Please do not submit your Criminal Record Check with your application.

How to Apply:

Résumés quoting EX23-114 are invited and will be received by the City of Greater Sudbury’s Human Resources and Organizational Development Division, by e-mail at hrjobs@greatersudbury.ca or fax at 705-688-3979, for the above noted position until 4:30 p.m. on Monday, February 13, 2023. Any application received after this deadline will not be considered.

For further instructions on how to apply to this position, please visit our How to Apply section.

All City of Greater Sudbury employees are required to be fully vaccinated as a condition of hire in accordance with the City's mandatory Vaccination Policy. Please do not submit your proof of vaccination with your resume. This information will only be required if you are selected as the candidate of choice.

For more information regarding working from home, please refer to our Work From Home Program web page.

All applicants are thanked for their interest in this position. Only those selected for an interview will be contacted. If contacted, and you require a disability related accommodation in order to participate in the recruitment process you must advise the Hiring Manager.

The City of Greater Sudbury is dedicated to maintaining an equitable, inclusive, diverse and accessible work environment. Candidates must be legally eligible to work in Canada. To find out if you’re eligible and for more information, visit our Applicants Living Outside of Canada web page. If you received your education from an educational institution outside of Canada, a copy of your Word Education Services (WES) or International Credential Assessment Service of Canada (ICAS) document is required, along with your credentials. Personal information submitted will be used for the purpose of determining suitability for this competition only in accordance with The Municipal Freedom of Information and Protection of Privacy Act.