Assistant General Manager

Northwinds by Basecamp

About Basecamp

Basecamp Property Management Ltd is a rapidly growing boutique chain of hotels and real estate developments based in Canmore, Banff, Lake Louise, Kananaskis, Revelstoke, Golden, and many more on the way. We are a young and energetic team driven by our values and providing our guests with an exceptional experience in a home away from home. We are continuously expanding to better serve the resort communities of the Rocky Mountains.

Why Work for Us?

- We have a health benefits plan (vision, dental, drugs, disability, paramedical, etc.)
- Family and Friends discount at Basecamp.
- Employee discounts at Basecamp Properties.
- Yearly financial and performance-based bonus.
- There is room for advancement in our growing company.
- We have a friendly atmosphere.
- We believe in working hard and having fun!

Position Overview

Are you currently in a supervisory role within the hospitality industry and eager to take the next big leap in your career? Look no further! This exceptional opportunity serves as the perfect steppingstone for ambitious individuals, offering boundless potential for future growth and development.

We are seeking an Assistant General Manager to join our team and support the Regional General Manager in overseeing the operations of the Northwinds Hotel. This is a mid-level management position where we value personality and work ethic over specific skills. Our company is rapidly growing, and we offer exceptional opportunities for career advancement.

The successful candidate will be responsible for managing and overseeing the daily tasks of the guest services and housekeeping teams. This role will report directly to the Regional General Manager, and we are looking for someone who is dedicated, reliable, and passionate about the hospitality industry. We welcome candidates who are earlier in their hospitality career and eager to grow with our company.

As an Assistant General Manager, you will play a crucial role in ensuring our guests have an exceptional experience. We are looking for someone who can effectively manage a team, prioritize tasks, and maintain a high level of attention to detail. If you have a strong work ethic, a positive attitude, and a passion for hospitality, we encourage you to apply for this exciting opportunity.

Salary: $50,000 to $53,000

Full-time/permanent

Shifts: 8-hour shifts (Weekdays, Weekends, nights & Holidays)

Key Responsibilities

*Human Resources:*

- Promotes the Basecamp brand.
- Trains and supports the housekeeping and guest services team.
- Schedules staff and stays within the labor budget.
- Allocates daily staff to duties and room allocations.
- Ensures awareness of house rules and policies.
- Follows all Basecamp policies.
- Performs other tasks as assigned by the Regional General Manager.

*Operation Standards:*

- Leads by example and supervises daily operations.
- Ensures staff provides the expected level of service.
- Works with the Regional General Manager to create and maintain policies and procedures.
- Proactively handles guest comments/issues.
- Helps achieve departmental goals and contributes ideas.
- Collaborates with the front desk, Housekeeping and maintenance to ensure pre-arrival requirements are met.
- Handles guest requests and communicates with other departments as needed.

*Operations:*

- Helps oversee the operations functions of the property.
- Ensures rooms/units are accurately set up for incoming and outgoing guests.
- Audits and reconciles daily labor.
- Maintains par stock of guest supplies, cleaning supplies, linen, and uniforms.
- Ensures cleaning and disinfecting standards are always maintained.
- Schedules and tracks deep cleanings.
- Inspects and documents repairs and cleanliness of property.

Requirements

- Hotel experience, with a minimum of 2 years in a supervisory/managerial role.
- Post-secondary education in hotel, business management, or a related field.
- Working knowledge of Microsoft Windows and point of sale software.
- Outstanding leadership skills.
- Great problem-solving and critical-thinking skills.
- Ability to work in a fast-paced environment.
- Demonstrates superior written and oral communication skills.

Job Type: Full-time

Salary: $50,000.00-$53,000.00 per year

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