The Company:

Vantage Endoscopy/AMT Surgical is a sales focused distribution organization specializing in high tech niche medical. We are a high-energy, fast-growing company with a fun and dynamic philosophy and corporate culture. As part of our full-service offering, our Service facility in Markham performs all aspects of Scope and other equipment repairs, and we are looking for an upbeat, energetic, professional individual to join our dynamic administrative team in Kitchener to connect our customers, our Service team, and our administrative team.

The Service level we provide is exceptional, and by being ‘exceptional’ we help save lives!

The ability to multi-task and strong administrative skills are essential, as is the ability to remain calm and accurate under pressure. While needing to be able to work independently, being a team player is essential as we work together closely with each other and related departments.

What Your Day Might Look Like:

· Responding to customer inquiries received by phone and email
· Prioritizing urgent repairs to be processed
· Issuing RGA’s / Work Orders for equipment to be returned for service by customer
· Quoting and invoicing service provided in our “Spire” software
· Coordinating with Markham/Kitchener service team and issuing Packing Slips for repaired equipment that is ready for return to customer
· Allocating, shipping, and tracking of service loaners
· Managing the service records database in Microsoft AX and Access
· Allocating service parts to corresponding RGA/Work orders
· Administration and reconciliation of the Service inventory count
· Supporting the Customer Service team as required
· Other tasks as they arise

The Skills / The Person:

· Highly professional individual with a positive attitude and strong customer service skills
· Strong work ethic, reliable and self-motivated, able to work independently yet enjoys collaborating with team members and other departments
· Excellent verbal and written business level communication skills in English and French are a must
· Exceptional attention to details, meticulous by nature, highly organized and able to prioritize multiple ‘urgent’ requests as is the nature of the Service industry
· Must be able to multi-task and manage and meet tight service-related timelines
· A natural desire to research, find answers and support the Operations team
· Must be proficient in Microsoft Office Suite, Word, Excel and Outlook, and some type of ERP/Order Entry system; Excel vlookup experience not required but would be an asset
· College Diploma is a must, University Degree is an asset
· 2-3 years experience in a Repair Service-related position is a definite asset

The Perks:

· Work for a company that is making a difference in people’s lives!
· Competitive Salary commensurate with experience
· Excellent medical benefits including dental, vision and health, Employee Assistance Program
· Paid sick days
· Group RRSP Plan
· Brand new office facility
· Free use of on-site company gym
· Company lunches, social committee activities, team energizers…
· Team valued organization

Hours and Location:

· 8:30am to 5:00pm
· South end of Kitchener

In accordance with the Accessibility for Ontarians with Disabilities Act (AODA) 2005, should you require any accommodation during the recruitment process, please indicate this on your application and we will work with you to meet your accessibility needs.

If you are interested in working for a progressive and dynamic company with solid growth potential, in a field that has a direct impact on the lives of our employees, hospital staff and patients, then we would like to hear from you on how you can contribute and grow with us!

Job Type: Full-time

Benefits:

• Casual dress
• Company events
• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• On-site gym
• On-site parking
• Paid time off
• RRSP match
• Vision care

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Kitchener, ON: reliably commute or plan to relocate before starting work (required)

Education:

• Secondary School (preferred)

Experience:

• Customer service: 2 years (required)
• Administrative experience: 1 year (preferred)

Language:

• French (required)

Work Location: One location

Expected start date: 2022-10-31

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