We are looking for Technical Support person with Level 1, 2 support and who is Bilingual (English, French).

This role provides Tier 1 and Tier 2 bilingual (English/French) technical support to corporate office and store technology users for support assistance. This role is responsible for providing any required maintenance to ensure that systems are running in optimum performance.

Duties and Responsibilities

Project/Task Management

· Use Help Desk ticketing system to ensure the root cause of each issue is resolved and to identify issue trends for resolution.

· Ensure all processes and procedures are documented and updated, as required.

· Receive and process all store orders using the ERP system according to published schedules including liaisons with stores, order department and warehouse to resolve any issues.

· Work with POS vendor to ensure the ongoing transmission of sale information from stores.

· Organize external vendor support for desktop and laptop computers.

· Assist in the installation and implementation of new technology at corporate office and stores.

· Assist in maintaining IT equipment and supply inventories to ensure critical parts and supplies are in place to maintain systems with limited downtime.

· Proactively monitors the infrastructure for possible issues and takes necessary action to prevent an outage.

· Effectively preform all IT onboarding and offboarding tasks with the appropriate equipment and document updates.

· Ensure that company assets are maintained responsibly and are disposed of in accordance with company policy.

· Serves as Subject Matter Expert (SME) for IT desktop support.

· Participate in the annual IT budget planning process.

· Other tasks and responsibilities as may be required inline with the growth and development of the organization and the position.

Education & Skills

· 3 - 5 years' experience working with enterprise antivirus software

· 3 - 5 years' experience building computers from components

· 3 - 5 years' experience working with multi-function Printers and performing maintenance tasks

· Intermediate knowledge of Microsoft Office Suite

· 3 - 5 years' experience working in professional environment

· 3 - 5 years' experience working under pressure, multi-tasking in a deadline-driven environment

· Ability and initiative to learn about new technologies, hardware and software products

· Fluent in French both written and oral

· 3 - 5 years' experience working with professional computer imaging software

· 3 - 5 years' experience working with enterprise antivirus software

Job Type: Full-time

Salary: $60,000.00-$63,000.00 per year

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Aurora, ON L4G0G9: reliably commute or plan to relocate before starting work (required)

Experience:

• Technical (L1, L2) Support: 3 years (preferred)
• enterprise antivirus software: 3 years (preferred)
• building computers from components: 3 years (preferred)

Language:

• French (required)
• English (required)

Speak with the employer
+91 9999712998

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