Group Atallah

SSENSE (pronounced [es-uhns]) is a global technology platform operating at the intersection of culture, community, and commerce. Headquartered in Montreal, it features a mix of established and emerging luxury brands across womenswear, menswear, kidswear, and Everything Else™.

SSENSE has garnered critical acclaim as both an e-commerce engine and a producer of cultural content, generating an average of 100 million monthly page views. Approximately 80% of its audience is between the ages of 18 to 40. It is privately held and has achieved high double digit annual growth and profitability since its inception.

The Business Process Owner holds a significant opportunity to develop the operations process and technology standards at SSENSE in an innovative, fast paced and collaborative culture. Reporting to the Senior Director of Network Planning, they will be responsible for building and optimizing our end to end operations processes across Supplier, Logistics and Transportation, Fulfillment Center, Retail and Studio functions by implementing and sustaining process standards across our end to end network. They will collaborate and partner with key decision-makers in the Operations Team, internal technology functions and subcontract partners to ensure a best-in-class fulfillment experience, setting a high standard for safety, customer experience, employee engagement, quality and cost. The immediate focus will be to support the launch of our state of the art automated Fulfillment Center and continued optimization of our studio operation in Montreal. These initiatives are the heart of a multi-million dollar automation and software investment program and are due to go live in fall 2022. The incumbent will ensure processes and technology standards are clearly defined ahead of our network expansion plans across North America, EU and Asia over the coming 1-3 years.

Continuous Improvement (60%)

• Lead and deliver continuous improvement activities to improve operational performance and enhance operational capacity
• Deliver tangible financial savings through Operational Excellence processes
• Partner with product managers and technology teams to develop ‘pod’ approach to optimization
• Foster a culture of continuous improvement and customer focus in all areas and instill the principles of this culture
• Perform root cause analysis to identify performance gaps and proactively implement changes to bridge said gaps
• Remain abreast of industry best practices and act as a subject matter expert in flow management tools, and processes, and how they interconnect with the different process paths within the FC Operations
• Work with managers and peers on the implementation of continuous improvement strategies and problem solving
• Strive for perfection, delivering solutions that provide our customers with a best in class product and service
• Identify areas for strategic improvement and lead kaizen events to deliver the changes required
• Identify and rectify issues and processes that impact quality such as DPMO
• Optimize the storage space utilization in line with the seasonal changes and accommodate variations in growth strategies

Process Support & Governance (20%)

• Learn, share, and adopt best practices within the operations teams to ensure maximum operational effectiveness
• Ensure consistency, visibility and sustainable performance by working with our operations teams to deliver and maintain the highest levels of efficiency and accuracy
• Support the delivery of the key metrics for each process area and develop plans for optimization and improvement where required
• Monitor business trends and implement proactive measures to ensure consistent operational performance
• Champion the adherence to all Health & Safety and quality standards
• Ensure all areas of our business operate in a safe, healthy and environmentally responsible manner in accordance with all applicable regulations
• Support operational teams in delivering the lowest possible operating costs and the highest level of customer service.

Re-Engineering (10%)

• Support of new developments in our fulfillment operations, where an entirely new process, solution or different operational approach is required
• Work with technology teams to ensure that new developments are utilizing the appropriate best practice or process in any new design
• Support promotional campaigns by developing and implementing ‘pop up’ facilities in order to meet business requirements

• Bachelors in Supply Chain, Engineering, Logistics, Information Technology, Mathematics or a relevant subject
• 3+ years’ experience in an e-commerce, engineering, manufacturing and logistics whilst in a continuous improvement position
• Six Sigma Green Belt, Black belt preferred
• Passion for optimizing operations and the ability to engage impacted stakeholders in change
• Superior verbal, presentation and written communication skills in English, bilingualism an asset
• Customer and Quality focused with an eye for detail
• Strong data analytic background with the ability to run complex analysis independently
• Experience with a global network with multiple Fulfillment Centers
• Strong experience with platforms/tech stacks such as WMS, Shipping Systems and OMS
• Proven track record of increasing capacity through root cause problem solving by maximizing efficiency, waste elimination and engineering excellence
• Experience working in an agile project management environment preferred
• Fashion and/or luxury experience is an asset

Skills

• Highly analytical and customer focused ensuring that all decisions are data driven and align with strategic goals
• Ability to simplify complexity and work in a highly dynamic and fast-paced environment
• Proactive in identifying the root cause of issues and developing solutions through growth thinking
• Ability to embrace ambiguity by exercising adaptability
• Passion for teamwork and accomplishing shared goals
• Demonstrated ability to work with global vendors and software packages
• Demonstrated ability in working with product managers and technology teams including developers, engineers and operations teams
• Superior organizational and time management skills
• Ability to multi-task and excel in a fast paced high growth environment
• Strong interpersonal skills with a natural ability to build relationships
• Excellent communication skills and are at ease presenting to a wide range of stakeholders