An exciting and immediate career opportunity is currently available at ECU, A Division of WFCU Credit Union for a: Call Centre Representative

The Call Centre Representative is responsible for providing excellent service to our members. This position is based out of our Kitchener-Waterloo area Member Contact Centre.

In summary, the Call Centre Representative will:

• Respond to external member telephone inquires in a timely, professional manner.
• Provide quality service to WFCU Credit Union members.
• Process basic financial transactions for our members such as deposits, withdrawals, bill payments, US transactions, money orders and more.
• Assist members over the telephone while providing excellent member service.
• Complete miscellaneous administrative duties.

The “must-have” skills and qualifications that we’re looking for are:

• Completed post-secondary education.
• Excellent communication and customer service skills.
• Strong attention to detail and organizational skills while working in a fast-paced environment.
• One to two years of call centre experience.

These additional skills are considered assets too:

• Prior experience within the financial services industry.

If you feel you’re a great fit, let us know why!

We appreciate the interest of all applicants, however, only those candidates selected for an interview will be contacted. Applications may be sent to the attention of:

Elliott Duda
Recruitment Lead - WFCU Credit Union
3000 Marentette Avenue, Windsor, Ontario N8X 4G2

WFCU Credit Union will accommodate the needs of candidates with disabilities through our recruitment process as we are made aware of these requests. The accommodation will be based on the individual needs of the job candidate.

Working at WFCU Credit Union

For the fourth consecutive year, WFCU Credit Union has been certified as a Great Place to Work®, as well as repeatedly having been named one of the Best Workplaces in Canada™. Be part of a team committed to providing members with a high level of service while making the communities we serve the best places to live and work.

As an employee of WFCU Credit Union, you'll have the opportunity to work in a positive, goal-driven, and professional environment. Experience our unmatched commitment to opportunities for professional and self-development, employee wellness, competitive compensation and a culture of celebration!

Our award-winning HR philosophy to "hire the best, treat them well, and see them stay" is a point of pride and a key factor in our employees' success and WFCU Credit Union's success. We seek the best and brightest professionals and provide them with ample opportunity for advancement. Our industry-leading compensation package includes comprehensive benefits and training programs plus a fantastic wellness program with several distinctive perks.

It's an exciting time to join our team. To find out more, apply today!

About WFCU Credit Union

WFCU Credit Union is a leading, progressive financial organization headquartered in Southwestern Ontario. Proudly serving residents, community organizations, small businesses, commercial entities, and public institutions for over 80 years, WFCU Credit Union is the sixth-largest credit union in Ontario and 21st largest credit union in Canada.

With nine retail locations in Windsor-Essex as well as three retail locations in the Waterloo Region through ECU – A Division of WFCU Credit Union and one digital entity, Omnia Direct, we pride ourselves on serving the individual needs of over 62,000 members.

Job Type: Permanent

Schedule:

• Day shift
• Monday to Friday

Ability to commute/relocate:

• Kitchener-Waterloo, ON: reliably commute or plan to relocate before starting work (preferred)

Experience:

• call centre: 1 year (preferred)
• financial institution: 1 year (preferred)

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