CARE COORDINATOR – PEDIATRICS

REPORTS TO: Patient Services Manager

LOCATION: Home and Community Care Support Services Waterloo Wellington

OFFICE BASE: Guelph

STATUS: Temporary, Full-Time (up to 18 months)

SCHEDULE: 7 hours/day, prescheduled Monday-Sunday

UNION: ONA

ASSIGNMENT: 1.0 FTE

POSTING #: 23-O-058

POSTING DATE: March 20, 2023

CLOSING DATE: March 27, 2023, 4:30 pm

KEY RESPONSIBILITIES

Reporting to the Patient Services Manager, the incumbent will be responsible for:

• Conducting eligibility and service needs assessments for clients referred to Home and Community Care Support Services for in home or placement services;
• Developing, initiating and coordinating individualized care plans for eligible clients, and providing ongoing resource management and discharge planning as appropriate;
• Conducting alternate planning for non-eligible clients, and providing program interpretation/education to hospital and community agency staff, physicians, clients and families;
• Assessing patients’ potential for health and wellbeing, and determining eligibility for funded services;
• Responding to inquiries and requests for service in accordance with patient care needs, identified risk factors and urgency of services;
• Providing patients with information on the Home and Community Care Support Services organization, home and community care and other health and social services and providing consultation and guidance in terms of being a single point of access for patients to navigate the support systems;
• Performing other duties as assigned.

EDUCATION AND EXPERIENCE

• Knowledge and application of case management principles and practices acquired through membership in Post-secondary education in a health-related field is required, university degree preferred.
• Knowledge and application of case management principles and practices acquired through membership in good standing, with the appropriate college, as a Registered Nurse, Occupational Therapist, Physiotherapist or Speech Language Pathologist, or membership in good standing with the College of Social Work (with a degree at the Master’s level).
• Preference will be given to applicants who have hands-on clinical and/or case management experience with a pediatric population.
• A satisfactory Vulnerable Sector Check is required for entry onto school properties.
• Proven knowledge and skills in the areas of case management, assessment, communication, interviewing, problem solving, interpersonal and leadership within a team-based setting is required.
• Minimum of one year of community care coordination and/or hospital care coordination experience is preferred.
• Knowledge of community resources is required.
• Demonstrated ability to problem-solve and apply expert level clinical judgement is required.
• The ability to triage and prioritize urgent and complex patient needs is required.
• The ability to work independently in a highly organized and efficient manner is required.
• Computer literacy and strong typing skills are required; frequent use of a database and MS Office products.
• The ability to travel throughout Waterloo Region and Wellington County is required.
• Valid driver’s license, insurance, and access to a reliable motor vehicle is essential.
• Fluency in French language preferred.

This position may be required to provide relief at other Home and Community Care Support Services locations or teams as needed and may be part of the on call rotation as per the provisions of the ONA collective agreement.

Home and Community Care Support Services has implemented a mandatory vaccination policy across the province that requires all staff to be fully vaccinated against COVID-19. Applicants being considered for employment will be required to provide proof of vaccination documentation confidentially to Human Resources upon hire. Any medical or human rights exemption requests will be reviewed and validated prior to an offer of employment.

APPLICATION PROCESS

Home and Community Care Support Services Waterloo Wellington is committed to the principles of employment equity.

• 
  Employees of HCCSS WW, please apply using: Recruitment.WW@HccOntario.ca

• 
  All other applicants, please forward your Resume and Cover Letter to: HR.WW@HccOntario.ca

*** PLEASE NOTE*** Cover letters and resumes need to be submitted as a single file, acceptable files are: doc, docx, and pdf. Please include your first name, last name and job title in the file name when applying, example JohnSmith_Recruiter.