POSITION SUMMARY:

As a Cashier Specialist you will travel between a set amount of store locations (up to 6) and liaise with our store Cash Managers (and their teams) and be hands-on in the stores in helping observe and share recommendations to enhance the customer shopping experience and support day-to-day activities. You will be required to oversee the responsibilities of the Department Manager in their absence and to develop functional requirements for the Front-End system (Point of Sale, Self Checkouts & Pin Pads).

Responsibilities:

· Fills in when there is shortage in staffing at a particular location

· Onboarding and hands on training of new Cash Managers

· Oversee the responsibilities of the Department Manager in their absence (vacation, open position etc). Including but not limited to ensuring that the cash schedule is completed, day-to-day processing of customers, dealing with customer inquiries, etc...

· Provide assistance to the Department Manager in supervising and facilitating the daily operations of the department.

· Ongoing training of Cash Managers and Assistant Cash Managers

· Act as a keyholder and Manager in Charge to open or close the store(s), when necessary

· Help with the setup and training of staff for NEW Store Openings

· Organize and participate in monthly conference calls with all Cash Managers

· Learn & support our Front-end systems and create technical documentation for new initiatives and projects

• Liaise with store management team in capturing requirements and documenting new processes and share opportunities for process efficiencies
• Review and update documentation for policies, procedures, standards and guidelines

· Communicate with Department Managers about any customer service issues or concerns and/or follow-up with customers about a specific issue

· Ensure store requirements are met on a daily basis

· Audit Front End procedures and compliance by visiting locations

· Other duties as necessary

Effort and Work Conditions:

• Work schedule varies (days and nights) but must include one day on the weekend and one night a week (until 10pm)
• Travel is required (vehicle is necessary)

KNOWLEDGE AND SKILLS:

· Must have 3+ years Cashier Management experience.

· Must have 3+ years in the Grocery business

· Outstanding customer service skills

· Knowledge and familiarity with electronic equipment (e.g. cash register, scanners, money counters etc)

· Basic math skills and memorization

· Must be able to lead, support and contribute to team goals.

· Ability to multitask and have excellent organizational skills is essential.

· Must have the capacity to take initiative when problems arise.

· Able to communicate both verbally and in writing; Excellent listening skills

· Attention to detail in all areas of work

· Good organizational, time management and prioritizing skills

· Strong work ethic and positive team attitude

· Professional demeanor under stressful situations

· Ability to work in a fast-paced environment

· Excellent customer service skills, interpersonal, organizational and communication skills

· Must be good with Microsoft Office

• Understanding and working knowledge of POS systems

Organic Garage is committed to providing accessible employment practices, in compliance with the AODA. Requests for accommodation can be made at any stage of the recruitment process. Applicants are asked to please make their needs/requirements known.

Job Types: Full-time, Permanent

Salary: $55,000.00-$60,000.00 per year

Benefits:

• Dental care
• On-site parking
• Paid time off
• Vision care

Day range:

• Weekend availability

Flexible Language Requirement:

• French not required

Shift:

• 8 hour shift

Work setting:

• Grocery store

Experience:

• Grocery Cashier: 1 year (preferred)

Licence/Certification:

• Driver's Licence (required)

Work Location: On the road

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