CBD Customer Analytics Associate Job at Unilever
Title: Customer Analytics Associate
Reports to: Analytics Lead
Who You Are and What You'll Do
The Customer Analytics Associate reports directly to the Analytics Lead. This position is responsible for providing analytical support & insights to Sales Teams within Canada
The focus of the Customer Analytics Associate position is to provide analytical support on Unilever’s Customers regarding customer management information. The position is responsible for proactively analyzing and reviewing information on current business, identifying opportunities or potential problems within information being analyzed and other tasks as assigned.
- Draw observation and deliver trends & insights related to a Customer and category. You will be using diverse data sources including Customer Sales, AC Nielsen, Shipment information, competitive market activity, and internal planning sources
- Executing and maintaining reports for performance, planning, forecasting and trends to aid in analyzing Unilever’s and our customers’ performance
- When presented with a business problem, you will play a key role in leveraging data and visualization tools to aid in decision making and to illustrate insights and recommendations from data.
- Helping to maximize efficiencies in both how and what data we use to deliver reporting as well as help the team make decisions
- Providing metrics around historical promotional activity
- Assist in preparation of reporting for business reviews and Joint business planning for the Customer
- Deliver analytic insights that help the team decide optimal assortment recommendations for in store displayers
- Creation and management of Field priorities to drive action in store with the Retail Team
- Ad hoc analytic requests from different areas of the business including Brand and Trade
- Receives information related to customer/consumer complaints and adverse reactions. Immediately notifies and provides collected information to Customer Service and CEC (Consumer Engagement Centre).
- Collaborate with team within Unilever and customer to share best practice analysis
Requirements & Skills:
- Undergraduate degree required
- Previous analytical experience an asset
- Personal leadership and Owners mindset
- Self-motivated, Service minded, solution-focused attitude
- Detail oriented, yet mastered the ability to prioritize and manage workload effectively
- Strong analytical skills – can leverage technology & tools such as Excel, Pivot Tables, PowerPoint,
- Power BI or Data visualization to move from observation to insight. Experience with some of these tools an asset
- Experience with Nielsen and data manipulation (MTrack, Shopper Track (Homescan), etc.) an asset
- Curious in nature and constantly seeking to learn
- Works well in teams (as there is significant exposure to cross-functional teams)
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Unilever Canada is an organization committed to diversity and inclusion to drive our business results and create a better future every day for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, marital status, family status, disability, genetic characteristics, and a conviction for which a pardon has been granted.
If you are an individual with a disability in need of assistance at any time during our recruitment process, please contact us at
Unilever Canada est une organisation engagé à la diversité et à l'inclusion pour stimuler nos résultats d'affaires et créer un meilleur avenir chaque jour pour nos employés, les consommateurs globaux, les partenaires et les communautés. Nous croyons qu'un effectif diversifiée nous permet de faire correspondre nos ambitions de croissance et de stimuler l'inclusion dans l'entreprise. Tous les candidats qualifiés recevront la considération pour un emploi sans égard à la race, la couleur, la religion, le sexe, l'orientation sexuelle, l'identité ou l'expression de genre, l'âge, l'origine nationale ou ethnique, l'état matrimonial, la situation familiale, l'invalidité, les caractéristiques génétique, et une condamnation pour laquelle un pardon a été accordée.
Si vous êtes une personne handicapée qui a besoin d'aide à tout moment au cours de notre processus de recrutement, veuillez communiquer avec nous au
If you are an individual with a disability in need of assistance at any time during our recruitment process, please contact us at
NA.Accommodations@unilever.com
. Please note: These lines are reserved for individuals with disabilities in need of assistance and are not a means of inquiry about positions or application statuses.
Unilever Canada est une organisation engagé à la diversité et à l'inclusion pour stimuler nos résultats d'affaires et créer un meilleur avenir chaque jour pour nos employés, les consommateurs globaux, les partenaires et les communautés. Nous croyons qu'un effectif diversifiée nous permet de faire correspondre nos ambitions de croissance et de stimuler l'inclusion dans l'entreprise. Tous les candidats qualifiés recevront la considération pour un emploi sans égard à la race, la couleur, la religion, le sexe, l'orientation sexuelle, l'identité ou l'expression de genre, l'âge, l'origine nationale ou ethnique, l'état matrimonial, la situation familiale, l'invalidité, les caractéristiques génétique, et une condamnation pour laquelle un pardon a été accordée.
Si vous êtes une personne handicapée qui a besoin d'aide à tout moment au cours de notre processus de recrutement, veuillez communiquer avec nous au
NA.Accommodations@unilever.com
. Veuillez noter: ces lignes sont réservées aux personnes handicapées ayant besoin d'aide et ne sont pas un moyen d'enquêter sur les postes.
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