Client Care Coordinator-Nursing Services

Full-Time: 15 Month Contract

As a Client Care Coordinator, you will:

• Use scheduling software effectively to fulfill patients’ care plans
• Provide field staff with accurate schedules on a daily basis
• Ensure care providers are scheduled effectively and efficiently
• Communicate effectively with care providers to ensure schedules are carried out
• Communicate with patients and families when schedule challenges arise, and problem-solve effectively
• Maintain accurate records of care provider availability
• Maintain continuity of care whenever possible
• Take into consideration the individual needs of patients (and families), and of care providers, when making decisions
• Maintain accessibility by phone for patients, care providers, referral sources and other stakeholders
• Actively pursue positive relationships with care providers and patients
• Follow up appropriately on missed visits
• Liaise with Care Supervisors to share patient and care provider feedback
• Resolve or escalate, as required, client concerns/issues
• Ensure dated notes are timely and clear, and contain appropriate and required information
• Ensure accurate, timely documentation and/or phone calls, both external and internal
• Respond to faxes and emails in a timely manner
• Prepare daily performance and tracking reports in a timely manner
• Enter all critical and relevant information into the system for appropriate follow-up and documentation
• Escalate appropriate concerns or risks for review and/or follow-up.

To take on the role of Care Coordinator, you must:

• Have customer service experience
• Have computer skills
• Demonstrate excellent telephone etiquette
• Be able to remain calm in stressful situations
• Be able to empathize with the complexity and difficulty of each client or field staff situation
• Be a detail-oriented, adaptable, and customer-focused team player
• Combine strong interpersonal skills with analytical problem-solving abilities
• Be self-directed, goal-oriented, and able to manage time and priorities
• Possess medical knowledge or medical background, and supervisory skills will be considered assets

CBI Health is Canada's leading community-based healthcare provider, delivering both rehabilitation and home health services. Our integrated, interdisciplinary network delivers physical and mental health services in clinic, home and facility settings or remotely through virtual care / telehealth. With over 12,000 dedicated staff supporting over 800 communities across the country, we deliver proven outcomes that meet the evolving healthcare needs of Canadians.

CBI Health is committed to providing a diverse, equitable, and inclusive workplace where everyone feels safe and accepted as their authentic selves. We actively seek qualified candidates who share our commitment to equity and inclusion and contribute to the diversification of ideas and perspectives that help us innovate and provide the best possible care to our clients.

We welcome applications from all individuals regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristics that make each of us different.

In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and CBI Policies on Accommodation, a request for accommodation will be accepted as part of our hiring process. Please inform your recruiter if you have any accommodation requests.