Marsh is seeking candidates for the following position in Vancouver, Calgary, Montreal, and Toronto:

Client Relationship Management - Technical Resource

What can you expect?

• A collaborative and challenging role where you learn new skills whist encouraging your team to do the same
• Act as the first point of contact for the team regarding processing and technical workflow questions.
• Oversee day-to-day activities of the Client Service Team and align capacity with incoming account work (manage workload balancing).
• Develop strong relationships with corresponding Client Executive teams across the business and work in partnership with business groups supported by the Client Service Team to deliver operational excellence.
• Orientation of the team to a ‘sales’ centric approach to service with a focus on how the client service team can help maximize sales and growth through a client facing approach.

What is in it for you?

• A foot in the door at a Fortune 500 company. This role will expose you to many areas of the company, senior leaders, and various aspects of Commercial Insurance that will allow you to expand your network, gain valuable knowledge and, and enhance your skills.
• Benefits like Medical, Dental, Vision, STD/LTD and Life Insurance, a pension plan and vacation time, Employee Stock Purchase program, and Tuition Reimbursement.
• Culture of internal mobility, diversity, inclusion, and collaboration in a relaxed environment with a casual dress code.
• A company-wide emphasis on Corporate Social Responsibility. All colleagues receive 8 hours of paid time off for volunteering with the option to join our organized group activities.
• Opportunities to get involved with resource groups, guest speaker lectures, career development events, volunteering, social activities, and more.
• Flexible work opportunities to ensure a healthy work/life balance.

We will count on you to:

Big Picture:

• Ensure the National CR Team is trained and ready for deployment on increasingly complex levels of accounts
• In consultation with the National Lead and CR management work to ensure process documentation is available for all major workflows
• Be the escalation point for technical issues arising from the CR teams
• Provide input and support to Leadership and teams on all workflow and centralized team matters

Day to Day:

• Act as an immediate resource for CR team regarding technical/functional questions
• Conduct training classes that go over job-specific and company-specific software applications
• Collect information about work procedures, work flow and reports in order to better understand training needs
• Update training manuals and workflow documents as needed
• Work with National Lead to maintain quality service by enforcing organization standards
• Follow organization standards and legal regulations to ensure effective training
• Evaluate effectiveness of training for specific job applications
• Stay up-to-date on technical knowledge by attending education workshops, classes and reading publications
• Collaborate with team leads to accomplish necessary training tasks

What you need to have:

• Relevant college/university degree or equivalent experience
• 5 years total work experience with 3+ years in insurance or financial services
• A strong working knowledge of Marsh systems and workflows
• Proactive personality with the ability to look at problems from different perspectives
• Demonstrated ability to breakdown complex information into manageable pieces
• Strong leadership qualities
• Strong problem solving capabilities
• Clear and concise oral and written communication skills
• Excellent organization skills – able to own and prioritize work to meet deadlines
• Excellent interpersonal skills – able to work within a team(s)
• Comfortable and experienced working with technology (solutions)
• Proficient in Microsoft Office tools (or equivalent) – Outlook, Word and Excel
• Insurance technical knowledge
• Insurance market, client servicing and processing skills related to area of expertise
• Certificates or licenses as required by jurisdiction

What makes you stand out:

• The ability to anticipate challenges and a drive to find innovative, proactive solutions
• Training experience
• The desire to understand and learn
• A passion for motivating people
• Broker License, other certification or licenses as required by jurisdictions
• Demonstrated fulfilment of insurance courses, CIP/CAIB

Marsh is the world’s leading insurance broker and risk adviser. With over 35,000 colleagues operating in more than 130 countries, Marsh serves commercial and individual clients with data driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the leading global professional services firm in the areas of risk, strategy and people. With annual revenue approaching US $20 billion and 83,000 colleagues worldwide, MMC helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. Follow Marsh on Twitter @MarshGlobal; LinkedIn; Facebook; and YouTube, or subscribe to BRINK.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, gender identity or any other characteristic protected by applicable law.

In accordance with applicable legislation, Marsh will provide a reasonable accommodation to employees and prospective employees to the point of undue hardship upon request and as required in respect of the individual’s particular restrictions and limitations. If you require a specific accommodation because of a disability or medical need please contact TANA@mmc.com.