Looking for a lucrative career where you can work your relationship-building and problem-solving skills while supporting small businesses?

Join our team at GoPancham and make a difference in the world of fitness!

NOTE: This is NOT a fitness position - this is a digital marketing client success manager position

As a Client Success Manager, you'll have the opportunity to help small businesses grow and inspire people to live better lives through the power of digital marketing.

The better our clients do and the longer they stay, the more money you can make!

You'll be working with fitness studios to acquire more members through paid advertising on platforms like Facebook, Instagram, Google, TikTok, and YouTube. Additionally, we have a team that specializes in lead follow-up to help these clients get more people in the door.

As the main point of contact and success coach for our clients, you'll be instrumental in helping our clients grow.

Plus, we offer monthly bonuses for retaining clients, generating referrals, upselling clients into other products and services, and more!

We're looking for someone who has a passion for digital marketing and a combination of proactive communication, great relationship-building skills, and impressive problem-solving skills. If you're excited about the idea of helping small businesses thrive and making a positive impact in the fitness industry, this role is perfect for you.

As a Client Success Manager at GoPancham, you'll receive training on our proven process for turning strangers into loyal clients and be a key member of our conversion-based digital marketing agency.

You’ll be the main point of contact for clients and our fulfillment team, managing roughly 40-50 clients for a full-time work load.

Here are some responsibilities of the role:

• Serve as the main point of contact for client communications and quickly build relationships
• Perform onboarding calls with new clients to get them acquainted with our process and gather information to be used by our fulfillment team
• Perform check-in calls every 2 weeks with existing clients to ensure they are using our systems correctly and communicate any strategy changes to the team
• Respond to all client questions in a timely and concise manner (within a business day)
• Learn and understand our tech stack (systems and tools) so you can teach our clients how to use them effectively. You don’t need to be a rocket scientist, just a basic understanding of how and why things work.
• Problem solve and manage crisis situations. Be able to keep the temperature low with irate clients and find a win-win situation for problems
• Coach clients through tough situations with our tactics and strategies that we emphasize
• Act as a liaison between our internal delivery team and clients to ensure exceptional client service as it relates to industry insights, campaign analysis, best practices, and strategic recommendations
• Assist internal teams with coordination and prioritization of projects and tasks through internal tools and systems
• Review campaign data and identify trends and insights to develop strategic recommendations for campaigns
• Implement upsell and retention strategies to help grow the business, encouraging clients to take action on other products and services that could be beneficial to them

Here are the minimum requirements to be considered for the role:

• You have to be willing to undergo training on all our systems and processes and be able to TEACH our clients what you learned
• You have previous experience in an Account Management role or worked in the Hospitality or Service industry
• You are ready, willing, and EXCITED to role play and practice communication and sales techniques to sell clients on an idea, strategy, concept, or new initiative
• You have an inclination towards Digital Marketing or have experience in the industry
• You are comfortable speaking and listening to people from all over the world
• You are confident in your ability to not only make decisions on the fly, but also give clients advice or push back on their ideas
• You have excellent written and verbal English skills.
• You’re fun to be around over coffee or cocktails outside of work (or tea if that’s your thing).

Management Style

Collaborative, supportive, and empowering. Expectations are high but they're always fair and balanced with the understanding, guidance, resources, and support necessary to achieve them.

Team members are encouraged to innovate on their roles, share ideas and feedback even if it's 'out of their lane' and seek clarity when needed.

This is a 100% remote and full-time position.

While you can do this wherever you are, we do require an 8-hour overlap with the EST Time Zone (9 AM to 5 PM EST Toronto/New York Time).

Your compensation will be base salary + bonuses based on milestones hit. On track earnings for this role range between $56k - $78k CAD.

If you're excited by this opportunity to help business owners grow through Digital Marketing, make an impact in their life, and work with an entire team driven by the same purpose - reach out and let's get that conversation going.

Note: applying on Indeed does not complete your application. To complete your application, please send an email to hiring @ panchamconsulting.com with the EXACT subject line “Applying for CSM Role” and let us know you are interested in applying to the position. We will then contact you with further instructions. If you do not send this email and follow the instructions, your application will not be considered.

SUPER important note: At some point, we are going to ask you to tell us your favorite color. To have your application considered, please answer with “Scarlet”.

Thanks!

Job Type: Full-time

Pay: $56,880.00-$77,600.00 per year

Benefits:

• Paid time off
• Work from home

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Commission pay
• Overtime pay

Application question(s):

• What is your expected salary in CAD?
• What is your favorite aspect of your current job?

Experience:

• Digital Marketing: 3 years (preferred)
• Sales: 3 years (preferred)
• Account Management: 3 years (preferred)

Work Location: Remote

Please Note :
nvalabs.org is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, nvalabs.org provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.