Clinical Coordinator, Acquired Brain Injury Services Job at Fraser Health
Why Fraser Health?:
Our team of 43,000 staff, medical staff and volunteers is dedicated to serving our patients, families and communities to deliver on our vision: Better health, best in health care. Learn more.
We are currently looking to fill a Full Time opportunity for a Clinical Coordinator located in Langley, BC.
Come work with us!
Fraser Health is proudly recognized as a BC Top Employer. Joining our team offers you opportunities to work in a rapidly growing organization with health professionals who are excellent in their respective fields, career growth and advancement, a competitive compensation package (including four weeks of vacation to start, comprehensive health benefits, and pension plan), and the rewarding opportunity to make a difference every single day in health care.
Effective October 26, 2021 all staff for all positions across health care in British Columbia are required to be fully vaccinated against COVID-19 (have received a full series of a World Health Organization “WHO” approved vaccine against infection by SARS-COV-2, or a combination of approved WHO vaccines). Please note this applies to all postings, and there are no exceptions.
Fraser Health values diversity in the work force and strives to maintain an environment of Respect, Caring and Trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable, and culturally safe manner.
Connect with us!
Connect with us on our Careers social channels where you’ll learn about exciting opportunities, get career tips from our recruiters, and meet some of your future team members! You can also visit us on Indeed and Glassdoor.
Instagram | Facebook | LinkedIn | Twitter | TikTok Detailed Overview:
Master's degree in an allied health discipline or relevant health related discipline. Five (5) years' recent, related clinical experience, including two (2) years' experience working in a supervisory/leadership role and one (1) year experience in acquired brain injury intervention, or an equivalent combination of education, training and experience.
Skills and Abilities
Fraser Health is responsible for the delivery of hospital and community-based health services from Burnaby to Fraser Canyon on the traditional, ancestral and unceded territories of the Coast Salish and Nlaka’pamux Nations, and is home to six Métis Chartered Communities.
Our team of 43,000 staff, medical staff and volunteers is dedicated to serving our patients, families and communities to deliver on our vision: Better health, best in health care. Learn more.
We are currently looking to fill a Full Time opportunity for a Clinical Coordinator located in Langley, BC.
Come work with us!
Fraser Health is proudly recognized as a BC Top Employer. Joining our team offers you opportunities to work in a rapidly growing organization with health professionals who are excellent in their respective fields, career growth and advancement, a competitive compensation package (including four weeks of vacation to start, comprehensive health benefits, and pension plan), and the rewarding opportunity to make a difference every single day in health care.
Effective October 26, 2021 all staff for all positions across health care in British Columbia are required to be fully vaccinated against COVID-19 (have received a full series of a World Health Organization “WHO” approved vaccine against infection by SARS-COV-2, or a combination of approved WHO vaccines). Please note this applies to all postings, and there are no exceptions.
Fraser Health values diversity in the work force and strives to maintain an environment of Respect, Caring and Trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable, and culturally safe manner.
Connect with us!
Connect with us on our Careers social channels where you’ll learn about exciting opportunities, get career tips from our recruiters, and meet some of your future team members! You can also visit us on Indeed and Glassdoor.
Instagram | Facebook | LinkedIn | Twitter | TikTok
Responsible and accountable for coordinating community-based Acquired Brain Injury (ABI) Services for an assigned portfolio; provides assessment and service coordination for clients with ABI and secondary disability and provides leadership and consultative advice in clinical care, operational and administrative activities of services/programs; ensures services are delivered and implemented in an effective and efficient manner; participates in operational planning to meet established strategic plans and organizational objectives for the portfolio; ensures services provided to clients and other service providers meet best practice and evidence-based standards; leads and supports continuous quality improvement of care processes between programs and services.
Responsibilities:
- Develops, implements, evaluates and updates service/program specific plans, goals and objectives, policies and procedures for the assigned program area(s) to ensure consistency with Fraser Health (FH) and community objectives, operational plans and compatible with accepted standards of clinical practice and accreditation bodies, in collaboration with the Manager, Clinical Operations.
- Coordinates the operations of assigned clinical service(s)/program(s), client care services and activities by providing leadership and day-to-day management of residential, rehabilitation and community support service programs for short and long-term clients; assigns and adjusts work assignments for assigned staff to ensure necessary materials and human resources are available to meet client service needs.
- Assists the Manager in writing and negotiating contracts and evaluates services provided by private and non-private service providers; participates in developing Requests for Proposals and coordinates evaluation processes for awarding contracts with the Manager; acts as a resource to the care team and provides expert consultative advice to other FH departments on ABI services, as required.
- Supervises designated staff and provides consultation as needed; conducts clinical file reviews, develops performance goals with staff; coaches and mentors staff on performance improvement/goal attainment and co-facilitates with Manager on probationary and annual performance evaluations; assesses staff learning needs and position suitability; identifies opportunities and facilitates student placements; coordinates the development, implementation and evaluation of staff training and orientation program; approves all expenses, vacation requests and attendance at conferences and educational forums, in consultation with the Manager.
- Develops and implements quality improvement processes by identifying, monitoring and reporting quality indicators, engaging in program/practice evaluation, identifying opportunities for change, assessing available resources, initiating solutions, analyzing outcomes and identifying areas for improved efficiency and effectiveness in service delivery to enhance client care services and reduce service delivery gaps in the community; participates in quality assurance audits, facility and service reviews and facility or staff investigations as required; assists in resolving client and family complaints by discussing issues with those involved for the purpose of determining appropriate resolution.
- Develops, reviews and utilizes service planning and evaluation/outcome measures to promote continual improvements in client care, in collaboration with the Manager and service providers; develops risk management plans to ensure staff, client and caregiver safety; acts as an advocate for clients and families by responding to issues in the program to internal and external stakeholders and agencies; takes a lead role in coordinating a complaint review/audit process to address concerns regarding client care and processes.
- Participates in the development of the operating and capital equipment budgets for the assigned program area(s); monitors financial payment processes to contracted agencies and ensures expenditures are within approved budgets; identifies efficiencies and promotes optimal use of resources, making recommendations for current and future program and service adjustments; provides direction to the care team in rate setting and temporary rate reductions.
- Manages the recruitment processes including short listing and evaluation of candidates; completes posting requirements and other required recruitment documentation; collaborates with the Manager on assigning staff in accordance with professional standards, performance expectations, current legislated/contractual obligations and workload.
- Educates and provides consultation to clients, families, healthcare professionals and contracted services providers based on identified learning needs and current community practice relevant to acquired brain injuries; provides leadership in the development, implementation and maintenance of administrative and clinical information systems; ensures government reporting requirements are met.
- Maintains a variety of program records such as program activities, referral waitlists, workload statistics and monthly reports by recording information in approved formats, collating data, analyzing trends, accounting for variances, preparing reports as required and making recommendations to the Manager.
- Participates on assigned internal, regional and external committees; chairs and/or leads discussion as requested; prepares status reports and/or develops recommendations on follow up action to be taken; implements approved recommendations for the assigned clinical services/programs.
- Provides assessment, counseling, and service coordination for clients with acquired brain injury; develops holistic plans in conjunction with the clients, families, advocates and other health professionals that promote recovery from injury, community integration, and stability in client/family situation.
- Performs other duties as assigned.
Education and Experience
Master's degree in an allied health discipline or relevant health related discipline. Five (5) years' recent, related clinical experience, including two (2) years' experience working in a supervisory/leadership role and one (1) year experience in acquired brain injury intervention, or an equivalent combination of education, training and experience.
Eligible for registration with relevant professional organization.
Valid B.C. Driver's License and access to personal vehicle for business-related purposes.
Skills and Abilities
Demonstrated knowledge of acquired brain injury and appropriate interventions.- Demonstrated knowledge of research methodology, practices and techniques.
- Demonstrated ability to design, implement, revise, and participate in the evaluation of programs.
- Demonstrated client assessment and case management skills.
- Demonstrated ability to teach and facilitate learning for staff, clients, and families.
- Proven leadership skills with the ability to bring about change in a proactive manner.
- Demonstrated ability to work independently and collaboratively as a member of an interdisciplinary team.
- Demonstrated ability to provide progressive and innovative approaches to service delivery and program issues.
- Demonstrated ability to communicate effectively, both verbally and in writing, including empathetic and respectful communication appropriate to the situation.
- Ability to supervise and provide work direction to others in a team-based environment.
- Demonstrated ability to investigate, analyze and problem solve including ability to work effectively under pressure and with changing priorities and deadlines.
- Demonstrated ability to establish rapport with clients, families and members of the disciplinary team, and including the ability to effectively network with other services and agencies.
- Ability to operate related equipment including related software applications.
- Physical ability to perform the duties of the position.
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