Bring your strong administrative experience and superior client service skills to this position

The WorkBC Contact Centre is responsible for responding to WorkBC related enquiries, posting job ads to the Job Bank job board, and providing timely, citizen-centered LMI-based tools, products and services for students, employers, job seekers, educators, and government.

Job Requirements:

• Education and Experience:
• Secondary school graduation (Grade 12) or equivalent (GED).
• Minimum one (1) year of clerical/administrative support experience.
• Experience trouble shooting client user problems for one or more of the following web browsers: Chrome, Firefox, Safari or Internet Explorer.
• Experience and/or training in keyboarding, data entry, internet research, and other standard computer applications.
• Experience providing website technical support to clients through various digital channels.
• Minimum six (6) months experience providing information or services to clients.
  

Preference may be given for:

• Contact centre experience.
• Applicants who are bilingual in English and French.
  

For questions regarding this position, please contact victoria.jones@gov.bc.ca.

About this Position:
There are (2) permanent full time positions available.
An eligibility list may be established to fill future temporary and permanent vacancies.
Although this position has some onsite office-based requirements, a flexible/hybrid telework agreement may be available as an option where individuals have sufficient cellular coverage and stable high speed internet coverage for video conferencing.

Working for the BC Public Service:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

The Indigenous Applicant Advisory Service is available to applicants that self-identify as Indigenous (First Nations, status or non-status, Métis, or Inuit) seeking work or already employed in the BC Public Service. For guidance on applying and interviewing, please contact IndigenousApplicants@gov.bc.ca or 778-405-3452.

The BC Public Service is an award-winning employer and offers employees competitive benefits, amazing learning opportunities and a chance to engage in rewarding work with exciting career development opportunities. For more information, please see What We Offer.

How to Apply:
Your application must clearly demonstrate how you meet the job requirements listed above.

Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.

Resume: YES - Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.

Online Questionnaire: YES - As part of the application process, you will be prompted to complete an online questionnaire to demonstrate how you meet the job requirements.

Helpful tips, videos and more regarding the application process can be found on the Your Job Application page of MyHR. If you are experiencing technical difficulty applying, e-mail BCPSA.Hiring.Centre@gov.bc.ca, before the stated closing time, and we will respond as soon as possible.

Additional Information:
CRC - A Criminal Record Check (CRC) will be required.

The BC Public Service COVID-19 Vaccination Policy defines the conditions and expectations for BC Public Service employees regarding vaccination against COVID-19. Among other possible measures, proof of vaccination will be required. It is a term of acceptance of employment that you agree to comply with all vaccination requirements that apply to the public service. More information can be found here.

Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located at the bottom of the posting.

Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.