Communications Consultant Job at Edward Jones
At Edward Jones, we help clients achieve their serious, long-term financial goals by understanding their needs and implementing tailored solutions. To ensure a personal client experience, we have located our 15,000+ branch offices where our more than 7 million clients live and work.
In a typical branch office, a financial advisor meets with clients and receives branch office support, so they can focus on building deep relationships with clients. Headquarters associates in St. Louis, Tempe and Mississauga provide support and expertise to help U.S. and Canada branch teams deliver an ideal client experience. We continue to grow to meet the needs of long-term individual investors.
In a typical branch office, a financial advisor meets with clients and receives branch office support, so they can focus on building deep relationships with clients. Headquarters associates in St. Louis, Tempe and Mississauga provide support and expertise to help U.S. and Canada branch teams deliver an ideal client experience. We continue to grow to meet the needs of long-term individual investors.
The Communication Consultant will design, lead or support execution on medium to high-risk efforts that support the business unit's core strategies and may also design and lead end-to-end communication strategy on low- to medium-risk change initiatives.
Key Roles and Responsibilities
Key Roles and Responsibilities
- Design and lead the end-to-end execution of communication strategies on low-to-medium risk change initiatives that support the business unit's core strategies, adhering to the firm's Change framework and communication methodology, firm internal brand and voice, systems, and tools to ensure efficiency, consistency, and alignment with other capabilities.
- Lead the strategic execution, activation, and performance of internal firm channels, through process management, strong technical acumen and targeted stakeholder needs. This could include digital, video and internal social media. Responsible for executing channel delivery, coordinating across multiple channels and collaborating with other change and communication (C&C) associates and leaders.
- Demonstrate execution and consultation skills to anticipate and respond to shifts in strategy as warranted, leveraging data and stakeholder input to adjust the execution plan when necessary.
- Identify and analyze communication metrics to optimize communication opportunities and resolution of problems across multiple projects.
- Support communication channel best practices and preserve channel integrity by informing key stakeholders about channel guidelines that align with the firm’s internal brand and voice.
- May informally lead multiple consultants and/or specialists that support the complex change management and communication execution efforts.
- Consult with and provide self-service guidance to stakeholders on the firm's change management, communication, and communication channel best practices.
- Partner with other areas of C&C and other enabling functions to plan and deliver a seamless, value-driven experience for our internal partners.
- Partner with other team members to identify and assess risks, issues, and opportunities with impacts for stakeholders related to other changes underway and coordinate with those teams to integrate and align efforts, through the stakeholder lens.
- Identify and recommend improvements in internal communications content and channel delivery to reflect industry "best-in-class" practices that will strengthen C&C's impact and value.
- Advise and coach associates and leaders on communication and communication channel strategies.
- Advise partner functions regarding change management, communication, and communication channel best practices.
- Drive change by articulating project benefits and value.
- Demonstrate the ability to effectively navigate group dynamics and incorporate feedback into a solution that meets all parties' needs.
- Assumes responsibility to communicate and deliver factual information; incorrect information could result in damage to the Edward Jones brand or reputation.
- Bachelor's Degree or equivalent experience
- 3+ years of communications, journalism, or marketing experience
- Strong communication, writing and editing skills for different media an organizational/project managements skills, including the ability to deliver under strict guidelines
- Demonstrated ability to work with teams and learn new technologies
- Strong intrapersonal skills and judgement
- Demonstrated success navigating complex, dynamic environments
- Effectively build strong relationships to influence and gain consensus with peers and leaders
- Degree in Journalism, Communication, English, web development or related degree/equivalent work experience preferred
- Experience in financial services, other highly regulated industries and change management
- Comprehensive knowledge of internal communication strategies and delivery and how they can be integrated with other processes and tools
- Prosci certification
- 100 Best Workplaces for Millennials in 2022, published Fortune July 2022, Great Places to Work® data as of March 2022. Compensation provided for using, not obtaining, the rating.
- Edward Jones was recognized as one of the Best Workplaces for Millennials by Great Places to Work® and Fortune® magazine. The privately held firm ranked No. 2 overall, in its fourth appearance on the list.
- 2022 Fortune Best Workplaces for Women, published September 2022, research by Great Places to Work®, data as of August 2021. Compensation provided for using, not obtaining, the rating.
- Edward Jones has been named to the 2022 Best Workplaces for Women list by Great Places to Work® and Fortune® magazine, ranking No. 45.
- 2022 Fortune's 100 Best Companies to Work For, published April 2022, research by Great Place to Work®, data as of August 2021. Compensation provided for using, not obtaining, the rating.
- For the 23rd time, Edward Jones has earned a spot on the Fortune 100 Best Companies to Work For® ranking by Great Places to Work® and Fortune® magazine. Edward Jones ranked No. 35 on the prestigious 2022 list.
- 2022 Best Places to Work For LGBTQ+ Equality, Great Place to Work® in partnership with Human Rights Campaign Foundation, published Equity Magazine January 2022, data as of July 2021. Compensation provided for using, not obtaining, the rating.
- Edward Jones scored 100 percent on the Human Rights Campaign Foundation's 2022 Corporate Equality Index (CEI) the nation's foremost benchmarking survey and report measuring corporate policies and practices related to LGBTQ+ workplace equality. The ranking designated Jones as one of the best places to work for LGBTQ+Equality.
Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.
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