Community Shelter Support Worker Line 6 (Job ID:STOP860) Job at YWCA Toronto
- Applies knowledge of the issues of trauma and the dynamics of gender-based violence and homelessness to develop and implement effective support strategies;
- Works with participants individually and/or in groups to develop and improve social and living skills by assisting them to set goals, follow through on plans, recognize options and make positive choices;
- Provides assessment and case management support services to residents that focus on harm reduction, immigration, legal, health and wellness, education and training;
- Establishes a plan with residents that will facilitate a safe and effective path to independence;
- Develops, implements and evaluates workshops and groups that address participants’ mental health issues and experience of trauma using interactive techniques (i.e. expressive art techniques) and collaborates with other YWCA programs in this area
- Engages with the staff team in reflective practice, to ensure the development and implementation of quality programs and services;
- Ensures that the Health and Safety Guidelines are followed in accordance with the policies and procedures of YWCA Toronto including taking corrective action when responding to potential safety hazards;
- Any other duties as required.
- In-depth knowledge of an academic discipline normally acquired through completion of a clinically supervised undergraduate degree (e.g. BSW). An analytical framework that identifies clients' relation to social systems and the demonstrated practical application of this framework, (Cases for Equivalency will be considered);
- 3 to 5 years’ experience working in a diverse, direct service setting for participants that range from youth to seniors who have experienced impacts of poverty, homelessness/under-housing, violence/trauma, mental health/substance use or concurrent disorders and other sources of marginalization or oppression;
- Completion of Toronto Hostel’s Training Certificate (T.H.T.C.) or equivalent;
- Demonstrated knowledge and application of anti-oppression, trauma informed, harm reduction and feminist frameworks;
- Demonstrated knowledge of community resources and supports;
- In-depth knowledge of the dynamics of gender-based violence and trauma within an anti-oppression framework;
- Working knowledge and application of the intersections of systemic oppression (anti-black racism, anti-indigenous racism);
- Experience delivering culturally sensitive services in a multicultural environment;
- Excellent communication and interpersonal skills;
- Proficiency in Microsoft Word, e-mail and the Internet;
- Completion of Hostel Services Shelter Standards is an asset;
- Working knowledge of the Residential Tenancies Act, Mental Health Act, Housing Services Act, and Ontario Human Rights Code is an asset;
- Knowledge of relevant legislation regarding immigration and refugee policy and law is an asset;
- A certificate in trauma counselling is an asset;
- Knowledge of a second language is an asset.
About YWCA Toronto:
YWCA Toronto is dedicated to improving the lives of women, girls and gender diverse people. We help women and girls flee violence, secure housing, find jobs, establish their voices, enhance skills and develop confidence. We offer a range of housing options, employment and training programs, community support programs, girls' programs and family programs; we also engage in systemic advocacy. As part of a national and international movement, the YWCA is a turning point in the lives of 25 million women and girls world wide. We welcome women of all faiths, sexual orientations, races, cultural affiliations and creeds. YWCA Toronto is funded by the United Way Toronto & York Region, the City of Toronto, the Province of Ontario, the Government of Canada, as well as many corporate sponsors, foundations and individual donors.
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