It’s your story. It’s our platform. Be a part of a movement that will change how the world sees, hears, and feels about Cannabis.

Spiritleaf – Sunrise is looking for a Cannabis Concierge to lead and inspire by taking a forward-thinking approach to the retail experience. You will drive sales and create an environment that is engaging, educational, and inspiring to customers and team members.

Spiritleaf recognizes that employees are at the core of our success and take pride in a corporate culture that emphasizes inclusiveness, collaboration, and diversity. Our employees stem from a wide range of professional backgrounds; each bringing their own unique skills and talents to the table, working together to continue our incredible momentum of growth.

The Challenge

In the role of Cannabis Concierge, you will support the store leadership team through the cultivation of a store environment that surprises and delights our customers each time they walk through our doors. We envision someone with a vibrant personality, an efficient nature, and natural warmth. Our ideal candidate will provide exceptional service in all aspects of the sales floor - greeting customers, selling, product knowledge, cash wrap, restocking, and overall shopkeeping.

The Responsibilities

CUSTOMER CONNECTION

· Supports an environment of genuine customer connection

· Acts as an empowered team member, exercising decision-making skills to enhance each customer’s experience

· Demonstrates extraordinary service

· Takes ownership of individual awareness of product knowledge

PRODUCT KNOWLEDGE

· Is knowledgeable of trends and supports brand messaging

· Gains understanding of how merchant skills impact business and the customer experience

TEAMWORK MAKES THE DREAM WORK

· Supports new hires through mentorship

· Is self-aware and focused on self-development

· Collaborates with the team during morning and closing meetings

LEADERSHIP

· Possesses strong written and verbal communication skills, strong assessment, and decision-making skills

· Provides insight to Spiritleaf Manager in regards to the customer experience

· Participates in ongoing staff education and through sharing of product knowledge

QUALIFICATIONS

· At least 1 year of experience in a retail environment

· Proven success in offering an exceptional customer experience

· A passion for our product and changing the way the world sees cannabis

· A desire to have fun, laugh, and support the customer and team members journey along the way

· You must be at least the minimum required legal age in your province, and be able to pass a police background check

· You must be a Qualified Cannabis Worker in addition to completing your provincial or territory training course (example Cansell) and be able to provide a copy of the certificate

Job Types: Part-time, Permanent
Part-time hours: 15-20 per week

Salary: $15.50-$18.00 per hour

Benefits:

• Store discount

Flexible Language Requirement:

• French not required

Schedule:

• Day shift
• Evening shift
• Holidays
• On call
• Weekend availability

Supplemental pay types:

• Bonus pay
• Overtime pay

Ability to commute/relocate:

• Kitchener, ON: reliably commute or plan to relocate before starting work (required)

Experience:

• Cannabis retail: 1 year (preferred)

Work Location: In person

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