Ready to make a difference.

Blackbird Security Inc is quickly-growing company currently looking to hire a Contract Supervisor for Ajax, Pickering and Brampton.

Blackbird is a quickly-growing company and has built a reputation for excellence by setting the standards for superior performance and excellent customer service. We are committed to bettering the community by providing excellent security services which fit the unique needs of our clients and the communities we serve. Our company provides security services to a wide range of clients all over the country including retail stores, high end retail sites, warehouses, corporate offices, construction sites, campuses, municipal offices and many more.

Role Summary

Your primary responsibility will be to be the primary point of contact for the client for all operational tasksts pertaining to the security contract. You will also fully support the Regional Manager and District Manager with operational duties. This role entails being directly involved with client communication, team management, guard supervision and development of post orders to ensure client satisfaction.

The successful candidate will possess very strong organizational and time-management skills, have excellent customer service, and understand the importance of client satisfaction. To succeed in this role, the individual must have experience with security operations, scheduling, client communication and leadership. We’re all young professionals, and are looking for an energetic, motivated, forward thinking, and driven Contract Supervisor who will be very involved in our business development for this contract .

What you will do

• Be the primary point of contact for the client and manage all operational functions of various sites within the contract.
• Knowledge of contract and client policies to deliver superior quality of operational services and to ensure the well-being of guards.
• Ensure site staff is fully trained, well-dressed, and possess the necessary knowledge to comprehend and follow their duties and responsibilities.
• Oversee daily site operations, patrols, and spot-check premises.
• Ensure guards are following Post-Orders and adhering to company and client policies.
• Delivery of resources to site as and when required and mentor guards to ensure high quality services are being provided.
• Cover floor time as required.
• Support DM with on-site issues, interruptions and complaints in the assigned district.
• Ensure all staff site reports are completed accurately and professionally.
• Maintain leadership and maintain positive working relationships with site guards.
• Provide excellent customer service to our clients, customers and patrons.
• Perform safety and security duties with the highest standards of professionalism and integrity
• Complete incident reports and all required documentation for security purposes.
• Identify security violations/ threats, diffuse volatile situations and intervene accordingly, adhering to company policies.
• Respond to emergencies and escalate to law enforcement agencies as required.

Job Qualifications:

• 3+ years combined experience working in Security and leadership roles
• Security experience is a must!
• Should possess a valid Security Workers License and Driver’s License.
• Should possess their own vehicle for work-related travel (gas and parking will be reimbursed)
• Excellent communication skills and the ability to anticipate the needs of customers
• Must demonstrate strong analytical thinking skills
• Should possess strong problem-solving skills and the ability to make sound judgement calls
• Superior organizational and time management skills

We thank all those who apply, however only successful candidates will be contacted.

Job Types: Full-time, Permanent

Salary: $21.00-$24.00 per hour

Benefits:

• Dental care
• Extended health care
• Life insurance
• Vision care

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Ajax, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Are you willing to use your own vehicle to commute to Ajax, Pickering and Brampton to visit sites?

Experience:

• Security: 3 years (required)
• Supervising: 1 year (required)

Licence/Certification:

• Driving Licence (required)

Shift availability:

• Day Shift (required)
• Night Shift (preferred)
• Overnight Shift (preferred)

Work Location: In person

Expected start date: 2023-03-06

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