LOCATION: Remote
DEPARTMENT: Strategic Initiatives
PLACEMENT: Full Time

ABOUT THE YMCA OF SIMCOE/MUSKOKA:
The YMCA of Simcoe/Muskoka is a registered charity dedicated to building healthy communities by nurturing the potential of children, youth and families, promoting healthy living and fostering social responsibility within our community.

Our YMCA is a trusted and respected employer of 1000 full and part time staff and hundreds of volunteers, serving tens of thousands of people each year in child care, camp, health and fitness, leadership, employment and literacy, immigrant services and youth programming. We provide upwards of $1 million in financial assistance each year to support individuals and families in local communities who otherwise would not be able to afford participation. The YMCA is committed to making its programs open and accessible to everyone.

So much more than buildings and programs, our YMCA is a place to belong and to grow strong. We promote and develop healthy minds and spirits as much as healthy bodies. We support children and youth to grow up strong, confident and resilient. And, we help busy individuals and families at every age and stage to connect with the people, the values and the activities that matter most to them, every day. We are committed to this work at every level of our organization because we know that when we support people of all backgrounds, ages and abilities to fulfill health goals, reach their full potential and feel they truly belong, we build stronger communities. We currently operate across Simcoe County and the Districts of Muskoka and Parry Sound.

If you are an energetic and positive individual with an innate ability to solve problems and think innovatively and you are passionate about building stronger, healthier and more connected communities, we want to talk to you.

GENERAL FUNCTION:
As a member of the Association Services department, the Coordinator, Strategic Initiatives & Innovation reports directly to the Director, Strategic Initiatives & Innovation. Together, this team collaborates with all YMCA of Simcoe/Muskoka departments and staff, fostering innovation and offering seamless information, insights, training and support to help action and meet Association deliverables that elevate the YMCA experience while driving advancement and growth for the organization. The Coordinator, Strategic Initiatives & Innovation will provide well-rounded coordination and support involving a variety of areas such as research, scheduling, communication, project management, presentations and reports, training, and program, service or process design.

KEY RESPONSIBILITIES:

• Demonstrates strong support and commitment to the mission, vision, core values and strategic plans of the YMCA of Simcoe/Muskoka and the YMCA in Canada.
• Demonstrates strong support and commitment to serving all participants, clients, customers, donors, families, members, sponsors, staff, volunteers, etc. of the YMCA of Simcoe/Muskoka.
• Researches and reviews the vulnerable populations and communities of need that the YMCA is best suited to serve, utilizes internal and external resources to meet the YMCA Simcoe/ Muskoka's learning in the areas of: Mental Health, Poverty and Homelessness.
• Using research, analytics, and outcomes data, helps the Director of Strategic Initiatives and Innovation continuously assess and understand the external environment and/or competitive landscape. Monitors long-term trends and outlook, analyzing relevance, sustainability, and impact for programs and locations, while seeking funding opportunities for these strategic initiatives.
• Participates in the innovation cycle from idea generation to execution. Provides day-to-day support for YMCA Admin Dash groups, Innovation committees, and other special pilot projects.
• Helps develop business proposals/cases/plans for proposed new projects and initiatives, resources and training for implementation, evaluations, and when successful, assists to integrate and scale successes into ongoing YMCA operations.
• Reviews tools, workflows, systems and processes, leveraging technology or automation where possible, and provides recommendations or guidance that helps support effective and efficient administration.

Collects and shares data that will assist senior leaders to make decisions about the present situation at the YMCA, and to help inform and guide future projects or opportunities. Prepare reports to celebrate outcomes of strategic initiatives.

• Engages the community, collecting data and feedback, and with this information, sharing reports, recommendations and insights, as well as developing resources that help elevate the YMCA experience across all areas and locations.
• Engages external organizations, donors or funders, government agencies or companies to catalyze partnerships that help advance the organization.
• Other duties as assigned.

JOB KNOWLEDGE/QUALIFICATIONS:

• College or University Post-Secondary Education required, preferably in business, technology or social services.
• A passion for continuous learning and managing change, with the confidence to collaborate with diverse groups of people, and a high tolerance for ambiguity.
• Experience with process improvement methods such as Lean Six Sigma, Design Thinking or Agile would be an asset.
• Demonstrated influencing skills, with the ability to be creative, curious and collaborative in generating ideas to solve key challenges, as well as use effective facilitation, persuasion and negotiation abilities to achieve consensus, resolve conflict and achieve desired outcomes.
• Proven experience in research and analysis, collecting and reporting data, and benchmarking, with the ability to translate into actionable insights and recommendations (putting theory into practice!)
• Must have over 2 years’ experience in a similar role with high attention to detail and accuracy, excellent presentation skills, and proficiency in Office 365 applications.
• 1-2 years of Customer Centered experience (virtual or in-person) with well-developed interpersonal, and relationship building skills; ability to establish rapport, proactively resolve conflict, and provide excellent service to all members of the YMCA community.
• Exercises initiative, self-direction and problem-solving abilities to identify gaps and opportunities for improvement. Able to self-motivate, manage time, and work independently.
• A complete understanding of YMCA programs and services, as well as the participant experience is preferred (knowledge of CRM tactics would be an asset).
• Excellent verbal and written communication skills.
• Must have the ability to work remotely, collaborating within a virtual/online environment, and at times, be available to work in-person at a variety of locations (with reliable transportation and flexible hours based on association needs).
• Must be able to obtain and maintain required certifications including a Clear Police Reference Check and Vulnerable Sector Screening, Child Protection orientation, AODA training, Health & Safety Awareness training, Bill 168 (Violence & Harassment in the Workplace) training, PCI Compliance, and others as needed.

WHY WORK FOR US:
At the YMCA of Simcoe Muskoka, we believe in creating a welcoming and inclusive environment for all members and staff. As a Coordinator, Strategic Initiatives & Innovation you will have the opportunity to make a positive impact in the lives of our members and the community as a whole. You will work alongside a supportive team of individuals who are committed to our mission of building healthy communities.

Perks:

• Compensation $40,000 (37.5-hour work week)
• Typical work hours for Monday -Friday 9:00am -5:00pm with built in flexibility
• Extended Health benefits after 90 days
• Paid sick time
• Wellness day
• YMCA Health and Fitness membership
• Pension Plan after 2 years

In addition to a competitive salary and benefits package, we offer ongoing training and development opportunities to help you grow professionally and personally. If you're looking for a challenging and rewarding career, working with a diverse team where your own ideas will be heard, then the YMCA of Simcoe Muskoka is the perfect place for you.

Applications will remain open until filled.

We wish to express our appreciation to all applicants for their interest in this position; however only candidates selected for an interview will be contacted.

The YMCA of Simcoe/Muskoka is committed to fair and accessible employment practices. Our goal is a diverse, inclusive workforce that reflects the communities we serve. Individuals needing employment accommodation in the hiring process or job postings in an alternative format may contact the Human Resources department at hr@sm.ymca.ca.

Please note that successful candidates will be required to submit a current and satisfactory Police Record with Vulnerable Sector Screen and three professional references for review prior to starting employment.


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