CSA II - Collections Job at Nova Scotia Power
Job Title: CSA II - Collections
Company, Department: Nova Scotia Power, Customer Credit Services
Number of Positions: 2
Location: Halifax, NS Hybrid
Type of Employment: Regular, Full Time and Temporary, Full Time
Closing Date: April 24,2023
Reference Number: 11144
Note: One full-time, permanent position available and one full-time temporary position with an expected end date of April 30, 2024.
At Nova Scotia Power, we’re committed to providing safe, reliable electricity so that our customers and communities can thrive. We work across the province, from Yarmouth to Wreck Cove, to prevent power outages and to strengthen our electrical system—for today, and for the future.
As a subsidiary of Emera Inc, we provide 95% of the generation, transmission and distribution of electrical power to approximately 540,000 residential, commercial and industrial customers. Our company is focused on new technologies to enhance customer service and reliability, reduce emissions, and add renewable energy.
We are proud to live and work in Nova Scotia. It’s why we work to understand how we can give back meaningfully, support local organizations and work collaboratively to enhance the communities we call home.
We believe that every unique perspective should be valued and that everyone should have a sense of safety and belonging—at work, and in our communities. Leveraging the thoughts of a diverse workforce helps us to be innovative and provide the best service to our customers.
If working in an environment focused on innovation, safety and putting customers and community first inspires you, we want to hear from you. Apply by April 24, 2023, and tell us what excites you about this role.
We are currently looking for a CSA II - Collections to join our Customer Credit Services team in a Temporary and a Permanent position. Reporting to the Supervisor, Credit Services. As a member of the Credit and Payment Services team, you will be a part of a positive culture of assisting customers to solve issues and related inquiries. The position will include but not limited to, closed and active account collections, collection reporting, and outbound collections campaigns.
As CSA II - Collections you will:
Work on various weekly and monthly collection reports for active accounts and reporting results.
Assist in collection of closed accounts prior to their release to an external collection agency.
Answer customer email inquiries on closed and active accounts.
Complete measurement tracking.
Participate in various Active and Closed account campaigns.
The position will also be required to assist with answering customer care calls during periods of high call volume.
You will be responsible for your personal safety and that of your co-workers by observing all Occupational Health and Safety Rules and Regulations. You will be accountable for environmental performance as it relates to the environmental management system processes and initiatives.
What skills will make you successful?
You recognize yourself in most of the following competencies, and where possible possess the skills and experience listed below:
At least one year experience in both residential and commercial collection and experience with excel would be preferred.
You have a post-secondary degree, or a minimum of two years’ experience in a collection environment. The successful candidate will have experience in dealing with escalations or sensitive issues, sound organizational skills, and the ability to multi-task. Proficiency in computer utilization, including a good working knowledge of the Microsoft suite of products is key.
You have effective communication skills (written and verbal) and are a team player with strong interpersonal skills to build positive relationships with customers and external stakeholders.
You are a self-starter who is a creative problem solver and can meet deadlines while managing the details of your work.
At Nova Scotia Power, everyone is a leader in their own right. Our Leadership Competencies set standards that advance our business strategy, deliver results for customers, and provide career development for employees. The successful incumbent will be one who takes ownership and acts with integrity, builds strong collaborative relationships and thinks strategically and exercises sound judgement.
Why join our team?
Flexibility: Hybrid work model with flexible remote workdays.
Health & Wellbeing: Access to a free on-site fitness center.
Grow Your Career: Opportunities to advance within and between our affiliate companies, a focus on employee development and available sponsored education programs.
Community Engagement & Care: Corporate investments in the places where our people live and work, mentoring opportunities, fundraising-matching & volunteer programs, and scholarships for children of employees.
Diversity, Equity, and Inclusion at Emera: At Emera we value diversity, equity, and inclusion. We strongly encourage applications from all qualified candidates, including persons who identify as racially visible, Indigenous, persons with disabilities, women in underrepresented roles and members of the 2SLGBTQ+ community. Applicants from these equity groups may self-identify through the online application process. Emera supports candidates and employees with access and accommodation needs.
Recruitment and Promotion Policy: When filling vacant positions, we are determined to hire the best candidates available. We are committed to providing employees with a fair and equal opportunity to compete for jobs. Hiring and promotion of employees is based on skills, capabilities, knowledge and demonstrated abilities.
As part of our commitment to health and safety, we continue to closely monitor and adjust our pandemic response as needed based on public health guidance, current epidemiology, and considerations regarding business continuity. At this time the Emera Vaccine Policy, which outlines the requirement for all Nova Scotia Power employees to be fully vaccinated for COVID-19 and provide corresponding proof, has been suspended. This policy may be reinstated in the future, either in full or in part, at the discretion of the Company, and employees will be required to demonstrate compliance. Any non-compliance could result in disciplinary action up to and including termination of employment.
Finally, we understand that experience comes in many forms. We’re dedicated to adding new perspectives to the team - so if your experience is close to what we’ve listed above, please consider applying. If you don’t quite see yourself in this role but want to join our team, please set up a Job Alert to learn about future opportunities!
Please Note :
nvalabs.org is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, nvalabs.org provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.
Company, Department: Nova Scotia Power, Customer Credit Services
Number of Positions: 2
Location: Halifax, NS Hybrid
Type of Employment: Regular, Full Time and Temporary, Full Time
Closing Date: April 24,2023
Reference Number: 11144
Note: One full-time, permanent position available and one full-time temporary position with an expected end date of April 30, 2024.
At Nova Scotia Power, we’re committed to providing safe, reliable electricity so that our customers and communities can thrive. We work across the province, from Yarmouth to Wreck Cove, to prevent power outages and to strengthen our electrical system—for today, and for the future.
As a subsidiary of Emera Inc, we provide 95% of the generation, transmission and distribution of electrical power to approximately 540,000 residential, commercial and industrial customers. Our company is focused on new technologies to enhance customer service and reliability, reduce emissions, and add renewable energy.
We are proud to live and work in Nova Scotia. It’s why we work to understand how we can give back meaningfully, support local organizations and work collaboratively to enhance the communities we call home.
We believe that every unique perspective should be valued and that everyone should have a sense of safety and belonging—at work, and in our communities. Leveraging the thoughts of a diverse workforce helps us to be innovative and provide the best service to our customers.
If working in an environment focused on innovation, safety and putting customers and community first inspires you, we want to hear from you. Apply by April 24, 2023, and tell us what excites you about this role.
We are currently looking for a CSA II - Collections to join our Customer Credit Services team in a Temporary and a Permanent position. Reporting to the Supervisor, Credit Services. As a member of the Credit and Payment Services team, you will be a part of a positive culture of assisting customers to solve issues and related inquiries. The position will include but not limited to, closed and active account collections, collection reporting, and outbound collections campaigns.
As CSA II - Collections you will:
Work on various weekly and monthly collection reports for active accounts and reporting results.
Assist in collection of closed accounts prior to their release to an external collection agency.
Answer customer email inquiries on closed and active accounts.
Complete measurement tracking.
Participate in various Active and Closed account campaigns.
The position will also be required to assist with answering customer care calls during periods of high call volume.
You will be responsible for your personal safety and that of your co-workers by observing all Occupational Health and Safety Rules and Regulations. You will be accountable for environmental performance as it relates to the environmental management system processes and initiatives.
What skills will make you successful?
You recognize yourself in most of the following competencies, and where possible possess the skills and experience listed below:
At least one year experience in both residential and commercial collection and experience with excel would be preferred.
You have a post-secondary degree, or a minimum of two years’ experience in a collection environment. The successful candidate will have experience in dealing with escalations or sensitive issues, sound organizational skills, and the ability to multi-task. Proficiency in computer utilization, including a good working knowledge of the Microsoft suite of products is key.
You have effective communication skills (written and verbal) and are a team player with strong interpersonal skills to build positive relationships with customers and external stakeholders.
You are a self-starter who is a creative problem solver and can meet deadlines while managing the details of your work.
At Nova Scotia Power, everyone is a leader in their own right. Our Leadership Competencies set standards that advance our business strategy, deliver results for customers, and provide career development for employees. The successful incumbent will be one who takes ownership and acts with integrity, builds strong collaborative relationships and thinks strategically and exercises sound judgement.
Why join our team?
Flexibility: Hybrid work model with flexible remote workdays.
Health & Wellbeing: Access to a free on-site fitness center.
Grow Your Career: Opportunities to advance within and between our affiliate companies, a focus on employee development and available sponsored education programs.
Community Engagement & Care: Corporate investments in the places where our people live and work, mentoring opportunities, fundraising-matching & volunteer programs, and scholarships for children of employees.
Diversity, Equity, and Inclusion at Emera: At Emera we value diversity, equity, and inclusion. We strongly encourage applications from all qualified candidates, including persons who identify as racially visible, Indigenous, persons with disabilities, women in underrepresented roles and members of the 2SLGBTQ+ community. Applicants from these equity groups may self-identify through the online application process. Emera supports candidates and employees with access and accommodation needs.
Recruitment and Promotion Policy: When filling vacant positions, we are determined to hire the best candidates available. We are committed to providing employees with a fair and equal opportunity to compete for jobs. Hiring and promotion of employees is based on skills, capabilities, knowledge and demonstrated abilities.
As part of our commitment to health and safety, we continue to closely monitor and adjust our pandemic response as needed based on public health guidance, current epidemiology, and considerations regarding business continuity. At this time the Emera Vaccine Policy, which outlines the requirement for all Nova Scotia Power employees to be fully vaccinated for COVID-19 and provide corresponding proof, has been suspended. This policy may be reinstated in the future, either in full or in part, at the discretion of the Company, and employees will be required to demonstrate compliance. Any non-compliance could result in disciplinary action up to and including termination of employment.
Finally, we understand that experience comes in many forms. We’re dedicated to adding new perspectives to the team - so if your experience is close to what we’ve listed above, please consider applying. If you don’t quite see yourself in this role but want to join our team, please set up a Job Alert to learn about future opportunities!
Please Note :
nvalabs.org is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, nvalabs.org provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.