Customer Service Job at The Coffey Firm
Responsibilities:
- Respond to enquiries from customers on a wide range of matters and provide timely, accurate, and consistent advice and information on services via telephone, face to face or in writing as per organisational processes and standards.
- Update and maintain records and databases, complying with service delivery systems and processes, to ensure that all information is accurate, stored correctly and accessible.
- Educate client/customers on the rights and responsibilities of parties, requirements, and services to raise community awareness and ensure compliance with legislation and/or processes.
- Collect and compile information for and prepare documentation and correspondence in line with quality and organisational requirements.
Requirements:
- High school diploma or equivalent.
- Positive attitude and excellent communication skills.
- Knowledge of principles and processes for providing excellent customer service.
- Support company values and standards of integrity.
- Excellent verbal and interpersonal skills with a high degree of professionalism.
- Must be able to function as part of a team as well as independently.
Job Types: Part-time, Full-time
Pay: $19.50-$25.20 per hour
Benefits:
- Company pension
- Dental care
- Life insurance
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus pay
- Commission pay
Ability to commute/relocate:
- Timmins, ON: reliably commute or plan to relocate before starting work (required)
Education:
- Secondary School (preferred)
Experience:
- Customer service: 1 year (preferred)
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