Applications are now being received for the Information Services Attendant Level I positions in the Recreation Services Department, Community Services Commission. To apply for this position, please submit your cover letter and resume online by March 12, 2023.

Join us and make a lasting difference!

Location: Markham Pan Am Centre

Hours: Varies by shift: primarily evenings (after 5PM) and weekends

Job Summary:
Under the direction of the Community Manager, this position is responsible for providing a consistent level of front-line customer service to visitors, rental clients, researchers, group tour and program organizers, suppliers, trades people and others requesting information at our Markham community centres.

Job Duties:

• Provides support to events taking place within the facility
• Receives and accurately handles customer requests (phone, in person and/or via email) and provides information for information about the site, current events, rentals and other activities.
• Following detailed procedures, assists patrons with the registration process by reviewing program details with patrons, checking on system for program availability, issuing receipts to patrons and forwarding application forms and cheques to the Contact Centre.
• Sells and processes rental and programming services ensuring the staff and facility resources are available. Receives cash and records sales in an automated ‘Point of Sale’ system.
• Ensures clean and safe conditions in the front office and general reception area; Reports facility issues to maintenance and/or appropriate staff.
• Assists Customer Service Supervisor with registration desk and/or facility openings when required which may include assisting with registration area/facility closings, checking to ensure all buildings are locked, alarms set and assets secured.
• Ensures an adequate supply of program and promotional materials to provide to the public and notifies appropriate staff when supplies are low.
• May conduct facility tours and provide information on promotion packages.

Qualifications:

• Enrolled in or partial completion of High School
• Some prior experience in the capacity of serving customers.
• Standard First Aid with CPR ‘C’
• AED certified
• Drivers License is an asset.
• Superior customer service and communication skills and sensitivity to interact with a diversity of patrons in a courteous and efficient manner.
• The ability to work a diverse group of volunteers of various ages, cultures and skill levels. Computer skills an asset.

Core Behaviours:

• Service Excellence: Meets or exceeds service standards when interacting with customers in the community and in the organization.
• Change & Innovation: Responds positively and professionally to change and helps others through change
• Teamwork & Relationship Building: Interacts with others in an inclusive, collaborative and respectful way that creates effective working relationships
• Communication: Communicates in a clear, professional and respectful way; demonstrates active listening
• Accountable & Results Oriented: Demonstrates ethical behaviour and accountability, aligns with City values, and abides by relevant policies and legislation
• Management & Leadership: Demonstrates self-management, professionalism and engagement; leads by example

The City of Markham is committed to inclusive, accessible and barrier free employment practices and to creating a workplace that reflects and supports the diversity of the community we serve. Please let us know if you require an accommodation and we will work with you to ensure a barrier free hiring process.

The City of Markham has established a mandatory vaccination requirement for staff related to the COVID-19 pandemic. As a result, should you be a successful candidate for a position with the City of Markham you will be required to provide proof of 2 Health Canada approved vaccination doses upon a conditional offer of employment. Should you require accommodation in accordance with the Human Rights policy with respect to your vaccine status, you will be required to disclose that at the time of conditional offer so that an accommodation can be developed prior to your start date.