Customer Service Representative Job at Eriks
ERIKS North America
ERIKS (
www.ERIKS.com
) is a leading international industrial service provider that offers a wide range of technical products, co-engineering and customized solutions, as well as related services. We help customers in a variety of industrial segments to improve their products' performance and reduce their total cost of ownership. Our technical know-how is the basis of our specialism. Over the last 80 years, we have built up deep expertise in the areas of gaskets, industrial & hydraulic hoses, conveying systems and more. We supply A-brands as well as manufacture our own products. Our 6,500 skilled colleagues worldwide serve customers in their original equipment manufacturing (OEM) and maintenance, repair, and overhaul operations (MRO). ERIKS has locations in 17 countries, with a strong position in Western Europe and North America, alongside a presence in Asia.
Role Profile
Position: Customer Service Representative
Job Location: Nanaimo, BC
Job Type: Full-Time
Status: Non-Exempt
Summary of the Role
The function of the Customer Service Representative is to provide direct support to customers, Account Manager and Service Centre Operations personnel in the ongoing development of existing and prospective ERIKS, NA customers to ensure that the Service Center is able to meet its growth targets.
Responsibilities
- Must maintain 100% commitment to safety policies and procedures.
- Processes incoming inquiries in to company sales system
- Quotes customers using working knowledge of product
- Successfully achieves budgeted Service Center sales goals
- Receives incoming shipments into inventory, posts in online system and places items in warehouse;
- Picks product in warehouse and prepares items for delivery or shipping;
- Assembles products to company, customer or manufacturer’s standards;
- Performs all product testing to quality standards as per work instruction;
- Operates mechanical equipment, hand tools, forklifts and picking lifts;
- Monitors delivery date commitments and expedites where appropriate
- Makes outbound calls to potential and existing customers for new and sales growth opportunities
- Builds and maintains strong internal and external relationships
- Provides technical/service support to account management, service center management and internal and external customer
- Assists with physical inventory
- Delivers product as required
Skills and Abilities
- Possess excellent customer service skills
- Ability to interact with customers and team-members in a professional manner
- Ability to work independently and prioritize responsibilities
- Must have excellent communication skills, both oral and written
- Requires a proficiency in math skills including addition, subtraction, multiplication and division in units of measure
- Must be able to perform calculations using whole numbers, fractions and decimals.
- Basic computer skills including MS Word, Excel, internet and email
- Must be able to successfully utilize the company software
Qualifications
- 2-4 years of experience in industrial sales
- College degree preferred, will consider equivalents
Total Rewards
- Competitive compensation plan
- Health Benefits: medical, dental, vision, short term and long term disability
- Defined Contribution Pension Plan
- Paid time off
Equal Opportunity Employer
It is our policy to employ qualified persons without regard for race, creed, color, national origin, nationality, ancestry, age, sex, marital or domestic partnership status, sexual orientation or disability. Individuals are considered for employment, promotion, or training solely on their ability to perform the essential functions of the position.
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