Opportunity: Customer Service* Representative*
Location: Toronto and surrounding areas
At ACL, a People Corporation company, our mission is to meet and exceed the needs of all students across Canada, as more than just a health benefits program that serves and protects their interests, but a partner that puts the interests of all students first through transparent information and values. We are a national provider of benefits, retirement, wealth, wellness, and human resource solutions. Our experts and solutions serve over 20,000 clients representing nearly 3 million Canadians and Visitors to Canada.
We believe our employees make the difference. That's why we provide a professional and motivating team environment where contributions are valued. This belief, supported by an entrepreneurial culture, has helped build a company with a strong history and an exciting future.
We are currently hiring for a Customer Service Representative in our Toronto office. In this role, you will provide clients with information regarding their school student health insurance plan. This will include general plan information as well as claim inquiries.
We are looking for:

• A brand ambassador that is passionate about customer service and elevating the overall customer experience
• Driven and self-motivated individual who want to have an impact and thrives with little supervision
• Individual who is extremely meticulous, cares about their work and has a positive and energetic attitude
• Must be available to work (40 hours) Monday to Friday on a permanent basis

As our Customer Service Representative, you will be responsible for the following:

• Respond to phone calls, online “live chat” inquiries and provide general plan information.
• Provide claims information
• Confirm specific prescription medication coverage
• Confirm client eligibility
• Advise and communicate how to use claim plan benefits
• Answer calls, respond to online chat requests and respond to email
• Research required information using available resources
• Manage and resolve customer complaints
• Identify and escalate priority issues
• Route calls to appropriate resources
• Follow up customer calls where necessary

In order to be successful in this role you will need:

• Proficiency in MS Office applications
• Good command of English both written and verbal
• Knowledge of customer service principles and practices
• Some experience in a call centre or customer service environment
• Good data entry and typing skills
• Detail oriented
• Ability to multitask
• Superb problem solving skills
• Knowledge of group insurance is beneficial but not required**

What’s in it for you:

• Learn by working alongside our experts
• Extended health care and dental benefits
• A retirement savings plan with company contributions
• A suite of Health & Wellness offerings
• Mental Health programs and support for you and your family
• Assistance for the completion of industry designations
• Competitive compensation**

We are committed to providing an inclusive, accessible environment, where all employees and clients feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential. If you require an accommodation or an alternative format of any posting please reach out to careers@peoplecorporation.com

Job Type: Full-time

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