The Town of Cochrane is located in the breathtaking Bow Valley corridor in the foothills of the Rocky Mountains in southern Alberta. With a population of over 30,000 people, and growing steadily every year, Cochrane is a thriving town, surrounded by world-famous ranch country. Our western heritage is reflected in the Town’s architecture and our friendly people. The Town of Cochrane welcomes innovative and skilled individuals to join our team of over 250 employees.

We are excited to recruit for a temporary, full-time Customer Service Representative. Apply now if you are a customer-focused individual who wants to be the first point of contact for all resident and visitor inquires. Your excellent customer service skills will represent Cochrane at both the RancheHouse and the new Station at Cochrane Crossing!

Please note: This is a full-time term position for up-to one year.

As a key contributor, the Customer Service Representative is responsible for providing excellent customer service both in person and over the telephone, cash receipting, and front-line support through clerical assistance and public interaction. They refer residents to over 18 different business units which requires a broad knowledge of staff functions and business unit scope of work. This is a fast-paced role which, at times, requires organizing competing priorities. We are looking for someone with excellent customer service skills, a problem-solving nature, and a positive attitude.

If you want to make a difference in our community and have excellent customer service experience in an office environment, we welcome your application for our Customer Service Representatives.

Why should you consider working for us?

Our employees enjoy many perks including competitive public sector pay, professional learning and development opportunities and the opportunity to work with other talented municipal professionals.

As an organization, Cochrane has a focus on investing in people. This is not a boring municipality. We are growing into an organization with a focus on transparency, critical thinking, curiosity, reflection and innovation. We support experimentation as part of the growth process and strive for continuous improvement. We are municipal employees, and we are accountable to all the residents of Cochrane. Want to be a part of this exciting time?

Apply today! Read on for more details about this job and the qualifications, and then apply today…what are you waiting for?

As the Customer Service Representative, you will:

• Greet and provide customer service to visitors at Cochrane offices by directing them as appropriate and answering general inquiries.
• Operate a multi-line switchboard and direct calls as appropriate.
• Process, sort and distribute incoming/outgoing mail, courier packages, faxes and electronic mail.
• Process payments for utilities, development permits, business licenses, animal licenses, assessment & taxation, bylaw tickets, regional transit and other services.
• Balance of register/point of sale terminal at the end of the day and completing a daily bank deposit slip. Responsible for the daily cash reconciliation for all Cochrane sites.

If many of the following characteristics and skills describe you, we want to meet you!

• Certificate in office administration or equivalent
• Minimum 1-year related experience with customer service and/or office environment
• Basic accounting/cash handling skills
• Knowledge of multi-line switchboard
• Experience working with Diamond software is an asset
• Working knowledge of MS Office Suite
• Strong organizational, time management and multitasking skills
• Demonstrated strong customer service and troubleshooting skills
• Able to effectively communicate both verbally and in writing
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
• Strong work ethic and positive team attitude

We are committed to providing a healthy and safe work environment for all our employees. You will take reasonable care to protect your health and safety and that of others present at worksites, perform work safely, follow all relevant health and safety legislation, directives and procedures and attend all identified orientations and training.

Still interested? Here’s how to apply:

• Qualified individuals are encouraged to submit your resume, and a letter stating how your experience match the required qualifications, skills and abilities for this position.
• All qualified candidates will be requested to complete an online suitability survey
• Applications for this position will be accepted until 9pm MST March 5, 2023 at www.cochrane.ca/jobs

We thank all applicants for their interest, however only those selected for an interview will be contacted. All applicants must be legally entitled to live and work in Canada.

Land Acknowledgement

In the spirit of reconciliation, we acknowledge that we live, work and play on the traditional territories of the Blackfoot Confederacy (Siksika, Kainai, Piikani), the Tsuut’ina, the Îyâxe Nakoda Nations, the Métis Nation (Region 3), and all people who make their homes in the Treaty 7 region of Southern Alberta.


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