About the Company

A leading Tier One Automotive company in Brampton, Ontario is seeking a Customer Service Representative to join their dynamic team. Great company culture, competitive pay and benefits including RRSP

About the Position

The Customer Service Representative is responsible for receiving orders from customer group, transcribing the orders into the computer system, and following up with internal and external contacts to resolve customer issues.

Specific Responsibilities

• Accurately service and maintain key customer accounts
• Print out, review, and prioritize sales orders that are received throughout the course of each day
• Accurately input the details of the sales orders into a database
• Effectively respond to customer inquiries and adjustments to previous orders
• Ensure all documentation for shipments is completed in a timely manner
• Generate reports to understand the status of an order with respect to delivery schedule, inventory on hand, special requirements, etc.
• Read and interpret daily releases and purchase orders
• Maintain, organize, and file records
• Transmit shipping information in time frame requested by a customer or fax required documents to the customer
• Maintain customer files (contracts, shipments, correspondence etc.)
• Communicate daily with customer to determine needs or status of an account in a professional manner (phone, fax, email)
• Work as a team player in a fast-paced environment
• Provide backup support to coworkers in the Customer Service department in times of absence, vacation or increased workload
• Work closely with warehouse staff to determine stock availability and relay customer requests
• Other duties as assigned

Qualifications

• Minimum 2 years recent customer service experience position requiring data entry and retrieval in an ERP system
• Minimum 1 year experience in business-to-business customer service
• Experience in a customer service or materials/logistics role within the automotive industry is considered an asset
• Professional telephone manner and communication skills, both written and verbal
• Experience with database software from data entry to report generation (proficiency with PLEX preferred)
• Ability to work independently but also in support of the team
• Ability to analyze and interpret information to proactively recognize and address potential problems, including monitoring inventory levels, customer requirements, and production and process timelines

Job Types: Full-time, Permanent

Salary: $23.00-$24.03 per hour

Benefits:

• Company events
• Dental care
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Vision care

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: One location

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