，Who Are We?

UniUni is a Canadian courier for e-commerce and logistics companies that is full of energy and determination. Our team and technology elevates and streamlines fulfillment services in Canada to meet customers' demanding expectations. With tens of thousands of parcels fulfilled daily, we have established ourselves as a leader in the last mile delivery and e-commerce fulfillment operation in Canada.

What Do We Offer?

At UniUni, we offer exciting opportunities to our employees to achieve their career goals. We value lateral moves as much as vertical promotions – we believe all roles should develop your skills, broaden your experience, and help you build a rewarding career. We know you are not only seeking a job, but a career to pursue. If you are ready to join UniUni’s dynamic team, while working hard and having fun doing it, we invite you to apply online and let us know how you can be part of our success story.

Responsibilities

• Manage large amounts of CRM tickets, emails, and in-person customer service interactions
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools.
• Meet personal/customer service team KPIs.
• Handle customer complaints, provide appropriate solutions and alternatives within respectable time limits; ensure follow-up to ensure resolution.
• Keep records of customer interactions, process tickets, and file any documents
• Follow communication procedures, guidelines, and policies
• Respond promptly to all customer inquiries

Requirements

• Related Work Experience
• Proven customer support experience or experience as a Client Service Representative
• Formal Education or Equivalent
• Strong customer contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize and manage time effectively
• Problem-solving skills
• Mandarin is an asset

All interested applicants are requested to submit a resume. In order to comply with Ontario regulations, we only accept candidates who live in the Ottawa area. We thank all applicants in advance for their interest but only those selected for the interview process will be contacted.

Job Types: Full-time, Permanent

Benefits:

• Casual dress
• Company events
• Dental care
• Discounted or free food
• Life insurance
• On-site parking
• Paid time off
• Tuition reimbursement
• Vision care

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: One location

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