Plant Products: A Member of Biobest Group takes pride in helping Growers succeed!

We are a full-service supplier of fertilizer, pest management products, including biologicals and bees, seeds and other consumable goods to the greenhouse, nursery and specialty horticulture industries in Canada and the USA. We aim to be a responsible steward.

Are you a team player with a strong work ethic, a self-starter, and passionate about making a difference in modern agriculture, then you are exactly what we are looking for!

REPORTS TO: Langley Hub Manager

HOURS of WORK: Monday - Wednesday from 8am to 5pm

ROLES AND RESPONSIBILITIES:

• Processing orders accurately
• Provide exceptional customer service, by answering communications on a timely basis
• Acting as a liaison between the customer or sales representative and purchasing, operations, and finance. Must take initiative to solve customers' issues
• Daily review of Order Status With Details report
• Customer Service is the primary contact for information on samples sent to third party laboratories
• Ensure all orders are shipped on time in coordination with the shipper/receiver
• Courier - assist with creating and ensuring shipments are packaged, processed and sent out on time.
• Scheduling and notifying customers of future product deliveries
• Deal with all customer complaints efficiently and effectively
• Handling/processing in-store orders via cash, credit, debit transactions
• Advise purchasing of any stock shortfalls
• Coordination with sales representatives on: customer requests, issues, pricing, shipment timing, complaints, comments etc.
• Maintain a strict code of confidentiality

SKILLS AND KNOWLEDGE:

• Good computer skills, advanced knowledge of MS Excel
• Able to work well under pressure as well as, be polite, friendly and tactful
• Great communication skills (with customers and other members of the team)
• Exceptional organization skills
• Attention to detail is a must

EDUCATION AND EXPERIENCE:

• College (preferred)
• 2 years experience (preferred)

LEVEL OF AUTHORIZATION: Key Holder

Job Type: Part-time

Schedule:

• Day shift

Ability to commute/relocate:

• Surrey, BC V3S 3M2: reliably commute or plan to relocate before starting work (required)

Education:

• Secondary School (preferred)

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