Desktop Support Job at Atlantis IT group
Role: Desktop Support
Location: Montreal, QC
Duration- Long Term
Role and Responsibilities
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Install and configure desktops, laptops, mobile devices, and associated peripherals and related software Perform onsite updates, configuration changes, or software installations and security patches Perform bulk MACDs Provide technical support and setup during special events such as conferences Provide onsite technical assistance to Authorized Users Provide technical support and setup during special events such as conferences Excellent Troubleshooting Skills on Desktops, Laptops, Windows Operating System and hardware issues Experience in Hardware knowledge (Dell, HP, IBM Desktop), basic hardware (Server, Blade, Storage, Tape Library, Network Devices, Firewall, Cabling etc..) and troubleshooting Network issues Experience in providing VIP support Excellent listening skills & ability to communicate clearly and fluently in English Should be able to travel (Drive down) to nearby customer locations when necessary Co-ordination with offshore team and Third-party Vendors for break-fix. Flexibility to work in on-call support for critical issues during weekend/after business hours Participate in weekly/ monthly/ customer meeting and provide activities report.
Experience Required
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Experience in providing Deskside Support Knowledge of Windows Desktop OS Data Center, Network Operation Support Smart-hand support for Server, Network and End user computing Basic Knowledge of reporting/ITSM Tool Experience in supporting VIP users Excellent Communication.
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