With over 30,000 trained employees in 17 locations across Canada, we are Canada’s National Cleaning and Maintenance Company. From Vancouver to St. John’s, we maintain a diverse portfolio consisting of commercial, industrial, retail, recreational, educational and food manufacturing facilities. We are growing and currently recruiting for the Director of Operations for accounts located in the Manitoba region.

The Director of Operations will be responsible for the delivery of janitorial contracts in and around Winnipeg. These responsibilities include profitability, client retention, maintenance of quality standards and leadership of reporting staff to ensure all objectives are achieved.

Responsibilities:

• Train managers and supervisors on any legislative or GDI policy and procedure changes.
• Retention of customers, monitoring of building activity for their geographic area and advising business development manager of any upcoming opportunities to tender.
• Perform costing of one-time jobs and new contracts within existing portfolio.
• Ensure that all service requirements are maintained as per the various contract agreements.
• Conduct periodic site inspections to ensure quality levels are maintained, documented, and communicated to the client contact.
• Conduct periodic site audits to ensure; staffing levels and payroll reports are accurate, key/card access controls and quality inspection programs are in place, WHIMIS documentation and training is current, supply levels are adequate, equipment and employee uniforms are in good order.
• Maintain positive relationships with clients by conducting formal site visits on a regular basis.
• Ensure all invoicing is accurate for both contract and additional services and that all labor costs are accurate and on budget.
• Ensure all sub-contractors are servicing contracts as per GDI Standards and that all Insurance liability and WSIB certificates are current.
• Complete all KPI monthly reports accurately and as per month end deadlines. Conduct operations management meetings and bring new ideas forward to share best Industry practices.
• Review monthly financial reports with leadership and key operational contacts. Prepare corrective plans for over budget plans and improve customer service.
• Promote GDI to all existing and prospective clients and identify areas to generate new sales within accounts.

Knowledge/Skills/Competencies:

• Financial analysis and project management skills.
• Leadership, team building and employee management skills.
• Ability to work on multiple projects as a team leader.
• Excellent client relation and communication skills.
• High attention to detail.
• Effective problem-solving skills.

Must be able to pass a Criminal Record Check.

GDI Services (Canada) LP is committed to accommodating applicants with disabilities up to the point of undue hardship during the recruitment, assessment, and selection process. Please notify GDI Services (Canada) LP if you require accommodation in respect of the materials or procedures used at any time during this process. If you require accommodation GDI Services (Canada) LP will work with you to determine how to meet your needs.

Job Type: Full-time

Salary: $65,000.00-$74,000.00 per year

Benefits:

• Automobile allowance
• Casual dress
• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Flexible schedule
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Vision care
• Work from home

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Application question(s):

• Explain your level of financial understanding (budgets, P&L, etc.)
• Explain your level of understanding related to sales, business development & client retention?
• Please explain your level of understanding with regards to facility management

Experience:

• Operations: 5 years (required)

Work Location: One location

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