COMPASSION, ORGANIZATION AND COLLABORATION ARE YOUR TOP strengths.

Are you an HR professional with an empathetic approach and a desire to support people when they need it most?

Do you enjoy working in a collaborative environment with employees, insurance providers, leaders, and HR colleagues?

Do you have a background in employee wellness, worker’s compensation claims, or disability management?

In this fast-paced role, you will be providing a high level of service and support to help employees navigate our AMA leave programs and ensure an excellent employee experience along the way. You will share sound interpretation on AMA policies relating to leaves and provide expertise on legislated leaves. Your excellent service skills will shine through when you get to connect with our people because that’s what you love to do, help others!

Because you love to work in a dynamic environment and you’re always thinking ahead, we promise to provide you with a variety of meaningful experiences. It happens quite often, too – someone asks you to do something, but you’re already taking care of it. That, matched with your excellent work ethic and positive attitude, is what makes you the “go-to” person when it comes to employee leaves and support.

The ideal candidate will model AMA values and culture to ensure a high level of service and support to our people through collaborative leaves and disability management, analytical thinking, compassion when navigating through difficult life situations.

WHAT MOVES YOU

• Your attention to detail, critical thinking, analytical and problem-solving skills make you great at what you do.
• You’re an expert in maintaining a high level of confidentiality and professionalism.
• You work best in a culture where employees are treated like members of the family.
• You’re not just organized, you’re a mega multi-tasker.
• You take pride in your ability to stay calm and focused.
• You can work independently but also like the collaboration that comes with being part of a team.
• You naturally build great relationships and provide savvy advice and value-added recommendations.
• You have a strong understanding of appropriate medical assessments and reports.
• You have outstanding communication and service skills and the ability to influence and contribute to decision making in a supportive and constructive manner.

WHAT YOU’LL DO

• Be the subject matter expert for the various AMA leave programs to support both employees and leaders through medical and non-medical adjudication and/or leave process.
• Interpret leave programs and policies in accordance with established practices and applicable legislation.
• Ensure relevant and appropriate medical documentation is provided within required timeframes.
• Work closely with third party disability management professionals to ensure the employee and the case managers remain connected.
• Provide extensive case management and coordinate both work-related and non-work-related injury/illness management processes.
• Work with the business areas to facilitate re-integration and return-to-work planning and coordination.
• Request an ergonomic assessment, job coaching and physical or cognitive demands analysis and job match analysis to facilitate work accommodations or return to work plans when required.
• Liaise and ensure timely completion of all documents with other health care professionals, third party consultants, disability insurance carriers and Worker’s Compensation Boards.
• Request ergonomic assessment, job coaching and physical or cognitive demands analysis and job match analysis to facilitate work accommodation or return to work plan when required.
• Continue to strengthen our administrative processes and documentation practices to ensure accuracy of information, historical data and compliance.
• Manage administrative aspects of leave and workers’ compensation claims to ensure accurate entry into our HR and Payroll systems.
• Track leave of absences and follow up on required documentation such as medical certifications, requests for extended leaves, and other required information.
• Identify and bring forward trends or issues relating to employee leaves and disability claims.
• Compose reports and correspondence to ensure communication between employees, leaders, HR and external partners is timely and consistent.
• Partner closely with Business Unit leaders and HR Advisors to provide insightful and relevant updates as to the status of employee leaves.
• Maintain effective working relationships with external partners and escalate any service level issues.
• Attend meetings with Business Unit leaders and HR Advisory team to review and discuss complex leaves and/or disability claims.

WHAT YOU’VE DONE

• You have a post-secondary diploma or degree in Human Resources, or Disability Management or a related field.
• You have at least 4-5 years under your belt working in a disability management environment.
• You’re well versed in dealing with the Workers Compensation Board, including a strong understanding of medical terminology.
• Bonus points for having or working toward your CDPM or CEBS designation.

WHAT YOU'LL GET

• Competitive salary.
• Flexible benefits.
• Outstanding employer-paid Defined Pension Plan.
• Unlimited learning opportunities.
• Paid vacation and other paid time off including a Volunteer Day and Me-Day.
• Great AMA discounts.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.