Employee Service Centre Representative Job at BC Hydro
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Providing clean electricity to 4 million customers takes a diverse workforce and that’s where you come
in. We need your talent to help us build major projects to meet growing demand. To help our
customers find clean energy solutions for their homes and businesses and to be ready to respond
during storms and outages to keep our system reliable.
Working for BC Hydro is meaningful. And now, the stakes have been raised as we work towards a
solution to climate change while safely providing clean, affordable electricity to our customers.
We offer a healthy work life balance, training opportunities and career progression. We're proud to be
ranked as one of B.C.'s Top Employers and one of Canada's Best Diversity Employers. Join us as we
build an even cleaner B.C.
JOB DESCRIPTION
Duties:
- Participates in a range of HR functions to assist managers such as documenting new employees
provisions, compensation policies and standard practices. Assists in the preparation and
submission of online SAP Smart forms based on desired result and specific scenario from client.
Provides accurate advice; understands employee record impacts; processes non-discretionary
leaves; and calculates seniority. Liaises with Employee Relations and/or the unions regarding HR
matters related to the above.
- Reviews requested changes to ensure adherence to Collective Agreement provisions, policies
movements; facilitates and administers the annual bonus and wage/salary increase data load
process. Administers internally managed pay related transactions such as end of salary
continuance and end of temporary assignment scenarios. Implements retroactive job and salary
changes; analyzes various sections of the collective agreements and/or HR policies to determine
appropriate salary treatment to reconstruct job history. Processes periodic changes to pay such as
length of service increases, general increases and market rate adjustments. Determines
methodology and enters data to on-line Payroll and HR System to ensure integrity of job history
and database accuracy.
- Administers Employee Connect and Manager Connect. Applies probing skills to provide first line
Connect and Manager Connect training, onboarding, and reporting. Answers related questions
from users.
- Provides a call centre service as the first line of contact for HR Services and responds to internal
HR Services to answer HR and related practice questions. Ability to multitask to utilize mandatory
tools such as the Case Management System, QPM, Share Point knowledge library, and Office
Leader. Communicates effectively using professional courtesy and adjusting to client/service
provider relationship. Liaises with managers and HR professionals to clarify intent of inquiry/
change request.
- Adheres to administrative policies, procedures, processes, operating documentation, program
consistent practice and understands the impact on department metrics if not followed regularly.
- Provides information or trains other HR professionals in the application of collective agreements,
and job history reconstruction. As a specialist in the HR components of the Payroll and HR
System (SAP), provides procedural information and system findings to help develop solutions for
form and system issues. Reviews submitted documentation for information contrary to digital file
archiving standards and educating/following-up with managers/HR professionals to provide
guidance/advice related to personnel filing procedures. Adheres to confidentiality policies related
to employee matters (i.e. only releasing employee information to appropriate parties based on
business requirements). Performs internal audit procedures based on business requirements such
as auditing of peer transactions.
- Applies depth and breadth of knowledge of BC Hydro HR online tools (such as OPPRA, QLMS,
administration and best practice). Refers to third party service providers and/or Tier 2 support by
exercising judgement on when to escalate. Troubleshoots system related issues related to Smart
forms, workflow approvals, HR delegation tool, SAP Portal components, Learning management
system, Performance management system, SAP ECC (HCM component of SAP) employee
records including digital personnel file administration/navigation. Basic troubleshooting of those
systems integrated with the SAP HCM ECC component such as MS Outlook Address Book,
hydroWeb people listings, organization charts and referring/escalating as appropriate.
- Performs duties of a minor nature related to the above that do not affect the rating of the job.
Qualifications:
Certificate in Human Resource Administration from a technical institute or an equivalent
combination of Human Resources experience, training and education. One (1) year of HR
administrative experience providing HR advice to managers and employees including
administration of collective agreements and salary administration practices or equivalent.
ADDITIONAL INFORMATION
This position is affiliated with the Movement of United Professionals union (MoveUP/COPE).
http://moveuptogether.ca
- Please note this is a Group 8A MoveUP full-time temporary (FTT) opportunity for approximately
85.
- This position has been classified under the ‘hybrid work’ model: 2 to 3 standard days in-office
- As part of the selection process, a written test will be required.
We're always looking for exceptional people to bring new ideas, fresh thinking and the motivation
to help shape the electricity system in B.C. It's an exciting time to be a part of our team as we
invest in our system and prepare to meet the challenges of tomorrow.
Our values guide our work. Want to join us?
We are safe.
We are here for our customers.
We are one team.
We include everyone.
We act with integrity and respect.
We are forward thinking.
BC Hydro is an equal opportunity employer.
We include everyone. We welcome applications from anyone, including members of visible
minorities, women, Indigenous peoples, persons with disabilities, persons of minority sexual
orientations and gender identities, and others with the skills and knowledge to productively
engage with diverse communities.
We are also happy to provide reasonable accommodations throughout the selection process and
while working at BC Hydro. If you require support applying online because you are a person with a
disability, please contact us at Recruitmenthelp@
BC Hydro has a COVID-19 Vaccination Policy that requires employees to have a full series of
COVID-19 vaccine and provide proof of vaccination on request. This Policy is currently suspended
but may resume at BC Hydro's discretion. While the Policy is suspended, all new employees are
required to disclose their vaccination status to BC Hydro.
Flexible work model role definitions
===========================
Our four role types identify the degree of flexibility an employee could have to work from home
based on the type of work they do. The flexibility for an individual job is up to the manager for
each position and the operational requirements. Employees also have the right to work full-time
from the office if they prefer. All of our roles require at least some in-person time.
IBEW/Field – No option to work from home
Resident – Works primarily (4+ days per week) in the office.
Hybrid – May be able to work from home up to 3 days per week.
Remote – Works from home 4+ days per week
HOW TO APPLY
Don't forget to update your Candidate Profile with your current resume and copies of your
certifications. If applicable, include your Trades Qualification. This will ensure we have all the
necessary information to assess your application without any delays.
Date Posted: 2023-02-23 Closing Date: 2023-03-05
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