Endpoint Management Specialist- IT
Toronto – Job #5450

Who we are:

Canaccord Genuity (CG) is a leading independent full-service financial services firm, with operations in two principal segments of the securities industry: wealth management and capital markets. CG is driven by an unwavering commitment to build lasting client relationships – we achieve this by generating value for our individual, institutional, and corporate clients through comprehensive wealth management solutions and investment banking services. We are a leading independent wealth management firm in Canada, and the leading mid-market provider of investment banking advisory, equity research, sales and trading services for corporations and institutions.

We pride ourselves on understanding our clients’ needs and finding innovative, bespoke solutions. Our entrepreneurial and friendly team will challenge you to learn and grow every day. We value great work and collaboration and strive to eliminate bureaucratic thinking. We’re looking for talented people who thrive in a fast-paced environment and want to have an impact with innovative ideas and best practices.

Come be a part of our Canadian success story and help deliver superior experiences for our clients. At CG, we recognize that diversity across our business strengthens our client relationships and enables more innovative solutions. We strongly encourage applications from all qualified individuals regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status. CG provides an accessible candidate experience. If you need any accommodations throughout the interview process and beyond, please let us know.

Our Canadian operation, Canaccord Genuity Corp., is looking for a highly collaborative individual who wants to push the boundaries of technology in a modern workplace. This position offers a full-time hybrid work model with on-site visits every two weeks.

Summary

This role is part of a global team responsible in all aspects of endpoint management utilizing the Microsoft Endpoint Manager suite (SCCM and Intune). The team provides L2/L3 support for our global partners and requires extensive collaboration. This position focuses on day-to-day activities of the SCCM and Intune platforms alongside and active involvement in global projects. Executing the following activities: application packaging, licensing of software, software configuration, cloud systems, mobile devices, and desktops. They will assist and enable support teams with tools to manage these devices. The goal is to automate as much as possible and enhance the firm's security posture through its patching and configuration process of servers, desktops, and mobiles.

Responsibilities

• Be an active participant in the bi-weekly meeting with global teams on new/ongoing issues and projects;
• Ensure the day-to-day administration of MEM (Microsoft Endpoint Manager) infrastructure is operational including its core components, software management, client health, policy management, reporting and configuration management;
• Familiar with technologies like Azure Virtual Desktop, Azure Virtual Machines, Windows 365, Patch My PC, Power Platform;
• Create new Standard Operating Procedures (SOP) and evolve existing strategies in accordance with CG’s requirements;
• Update the Operations Manual for MEM in accordance with the defined policies;
• Interact with IT Security to assist in supporting the Global security stance of the firm;
• Host knowledge-sharing sessions across various teams through training, documenting, and presenting;
• Develop scripts for automating processes within the environments.

Skills & Qualifications

• Certifications in SCCM, Intune, Azure Fundamentals (required within 6 months of joining if not available);
• Advanced knowledge of PowerShell scripting;
• Experience managing Windows devices via legacy and modern cloud methods (Active Directory, Azure Active Directory, Microsoft Endpoint Manager Configuration Manager, Microsoft Endpoint Manager);
• Experience managing Microsoft Office 365 services and how they relate to end-user computing (OneDrive, Teams, Defender);
• Experience with a range of endpoints (mobile, desktops, servers, hubs, bring our own device);
• Strong experience managing enterprise environments;
• Strong experience with the Endpoint Manager suite (SCCM & Intune);
• Ability to interact on a global level with multiple levels of employees;
• Ability to interpret and execute training on technical subjects;
• Ability to proactively identify and document problems in the Testing Environment;
• Excellent problem-solving and forward-thinking skills;
• Team oriented; tolerance to change and accepting of feedback.