At Caesars Windsor, it’s our mission to inspire grown-ups to play! One of nearly 40 Caesars Entertainment properties worldwide, we create memorable experiences, personalize rewards, and delight every guest, and every team member, every time. Our code of commitment and six core values guide our strategies and how we work together as a team. Those values are: Celebrate Success, Integrity, Service with Passion, Diversity, Caring Culture and Ownership.

Summary

Greeting, taking tickets and seating customers in the Entertainment Centre.

Roles and Responsibilities

• Meet and greet customers in a smiling, friendly and professional manner
• Verify show tickets and direct customers to the correct floor as indicated on the ticket
• Instruct customers to applicable doorways for entering the Entertainment Centre
• Escort customers to their seat as indicated on the ticket stub(s)
• Hand out programs for the event
• Speak to customers to address questions and provide answers in a friendly and professional manner
• Provides customers with directions to washrooms and concessions
• Address and resolve seating disputes among customers
• Close doors as required during performances
• Monitors and controls customer admittance during performances until appropriate to let them in (varies by performance)
• Uses flashlights as required for customer safety when entering and existing during performances
• Opens doors at intermission and at the end of the event
• Assist customers in relocating seats following intermission
• Guide customers out of the auditorium
• Performs other related tasks as assigned

Qualifications:

• Grade 12 or equivalent
• Minimum 3 months previous customer service experience
• Valid Smart Serve Certification require
• Ability to communicate effectively
• Ability to stand for the duration of the shift
• Must be able to work all shifts

Applicants must be at least 19 years of age to work for Caesars Windsor

Caesars Windsor has created policies and procedures to meet the required Accessibility Standards for Customer Service, Ontario Regulation 429/07 under the Accessibility for Ontarians with Disabilities Act. 2005. Accommodations are available for applicants with disabilities. If you require accommodation, please contact us in order to determine an acceptable format.

Job Types: Part-time, Casual
Part-time hours: 0-24 per week

Salary: $15.00 per hour

Schedule:

• 4 hour shift
• 8 hour shift
• Monday to Friday
• Weekend availability

Experience:

• Customer service: 1 year (required)

Licence/Certification:

• Smart Serve (preferred)

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