Gray Matter Health

We are seeking an outgoing, detail-oriented, efficient person to join our amazing Admin Team in providing administrative support to our Counselling and Consulting firm. The ideal candidate will have an understanding of antiracism, diversity, equity and inclusion, in addition to an anti-oppressive practice lens while being adept at prioritizing, multi-tasking and have a positive attitude. This Candidate will also be willing to learn and grow with us!

Pay: $20/ hr. plus 4% in lieu of vacation
Remote; with possibility for hybrid in the future

About Us:

Gray Matter Health is a counseling and consulting firm that provides both mental wellness services as well as anti-racism and DEI support to organizations. We provide high-quality, culturally competent, ethnically sensitive, and trauma-informed services for a diverse Ontario population. Our aim through psychotherapy is to always provide warm, friendly, skillful, and compassionate psychological support when clients need it most. Our aim in our work with corporations is to deliver the best in mental health and diversity training & consulting to meet the business needs of our clients.

Our Mission:

Mission: to provide mental wellness services while advancing antiracism, diversity, equity and inclusion.

Our Vision:

We help people reconcile, restore, rejuvenate, reflect and recover so that they can live their best life.

Our Core Values:

Collaboration

Integrity

Diligence

Authenticity

Approachability

Anti-racist Practice

To succeed in this role …..

You will excel in this role if you possess excellent communication skills and the ability to lead and promote the vision of the firm. You must be able to stay extremely organized, flexible thinking 10 steps ahead, and the ability to see the big picture with an entrepreneurial mindset. You have a passion for helping others as you will be communicating with our clients at a time when they need compassionate support the most.

Qualifications:

• 2-3 years of experience in Client Care, Administrative support, and/ or Customer Service (preferably in a medical or mental health field)
• Bookkeeping experience is an asset
• Psychology / Social Work undergraduate students and graduates are welcome!

Responsibilities:

• Supporting Psychotherapists and Social Workers with client bookings, consultations, payments, administrating intake & consent forms, etc.
• Client support: welcoming clients online, answering client inquiries by phone and email
• Manage correspondence from both counselling and corporate clients
• Booking corporate meetings, team meetings and client sessions
• Maintaining Quality Assurance (follow up to payments, securing payment information, uploading secure documents, managing the booking software including schedules and treatments offered)
• Claims confirmations from Insurance companies

Skills & Attributes of our ideal candidate….

• Dynamic, self-motivated individual with the ability to work independently, proactively and well under pressure
• Strong communication skills, ability to communicate professionally and with compassion to clients with patience when dealing with challenging clients
• Assets for this position are familiarity with web design (WordPress),
• Familiarity with social media
• Confidence to share ideas and constructive criticism to help us grow
• Juggling multiple projects and to-do’s simultaneously is no problem for you — you work well under pressure, meet deadlines and keep promises
• Tech savvy (we are mostly paper-less and everything is online)
• An appetite for innovation and simplicity who is highly process oriented
• Working autonomously comes easy to you but you also love collaborating with a talented team
• Considerable experience using the Microsoft Office Suite, Google Drive Suite, Gmail, Dropbox, Mac, Windows in a work environment
• Ability to learn software quickly
• Familiarity with various software, email campaign management and VOIP/softphone systems are an asset
• Knowledge of Jane scheduling software is an asset

Application Process:

In addition to submitting a resume and cover letter:

• Please complete the Indeed assessments to be considered for this position

We thank all applicants for their interest. Only those under consideration will be contacted.

For more info on our practice, check out our website: www.graymatterhealth.com

Job Type: Part-time

Salary: $20.00 per hour

Benefits:

• Casual dress
• Flexible schedule
• Flextime
• Wellness program
• Work from home

Flexible Language Requirement:

• French not required

Schedule:

• 4 hour shift
• Day shift
• Evenings
• Monday to Friday
• Weekend availability

Education:

• Secondary School (required)

Experience:

• Administrative/Customer Service: 2 years (required)

Work Location: Hybrid remote in Brampton, ON

Please Note :
nvalabs.org is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, nvalabs.org provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.