Join our team and what we’ll accomplish together

Be a part of an enthusiastic team that helps business leaders solve complex business challenges!

Within TELUS Business Solutions (TBS), we advocate for our customers and builds long-lasting, profitable customer relationships, with a commitment to understanding and supporting their business outcomes. We drive service relationship excellence in third wave and digital services as well as large deals and are laser focused on TBS’ financial performance.

The Commercial & Public Sector team has a passion for knowledge, promoting a culture of collaboration, agile progression over perfection, advocating for change and continual learning.

We are looking for a strong, driven Executive Assistant with a broad track record for partnering with all levels of the organization to help senior leaders drive exceptional results, develop highly talented and engaged teams, and collaborate effectively.

You will be a key member of the Commercial and Public Sector team, a key contributor to our team culture, and a key player in ensuring we excel for our clients.

As a proven achiever and polished professional, you will provide confidential support to the SVP and President Commercial and Public Sector, collaborate with other Executive Assistants inside and outside of the Commercial and Public Sector Team, and interface with key leaders and clients. This is a hybrid opportunity where you will have flexibility to work from home and from our Toronto Harbour office, within our Workstyles program guidelines.

What you'll do

As an Executive Assistant to the SVP and President Commercial and Public Sector you will take on many exciting roles each day:

• Collaborative Communicator:
  • convey professionalism with all levels of management, senior executive management, internal and external stakeholders (orally, written and presentations).
  
  

• Strong Organizer:
  • manage and prioritize calendar scheduling, including travel requirements, to ensure time is focused where it will have the most impact.
  
  

• Proactive Self-starter:
  • carry out special projects, as assigned and independently research, prioritize and follow up on status.
  
  

• Meeting & Event Organizer:
  • coordinate and conduct departmental meetings or team events, including for the broader national Commercial and Public Sector Team, and where required prepare consolidated presentation decks, agendas, keep accurate minutes and follow-up to ensure completion of action items.
  
  

• Program Leadership:
  • collaborate with the Commercial and Public Sector team and TELUS Business Solutions Leadership Team to develop and execute on programs underpinning our key culture pillars. These include programs such as off-sites, communications activities, recruitment and on-boarding efforts, and other programs to progress our culture goals.
  
  

• Administrative Expertise:
  • screen and address incoming correspondence, inquiries and phone calls,
  • act as a delegate for submission and approvals on multiple TELUS platforms as required, prepare expense reports, monthly budget reports, invoice processing and purchase requisitions, survey creations and reports.
  • Client Experience Advocate
  • Handle team member & customer requests and concerns with tact and diplomacy.
  • Manage ad hoc requests as required

Qualifications

Core Values:

• You value and are passionate about diversity, equity and inclusion, team member engagement and the career development of our team members
• You are interested in contributing to our mindset of wellness and employee engagement
• You look forward to helping our leadership team operate in a highly effective manner
• You act with discretion and confidentiality, always
• You are committed to serving our customers and helping them achieve success.

What you bring

• Strong initiative, positive attitude, ability to use discretion and to work well with others
• Strong understanding and practice of human change management
• Professional corporate image combined with strong interpersonal skills, and an ability to communicate in a professional manner with senior executive management, internal and external stakeholders (verbal and written)
• Ability to anticipate needs, work independently, and be decisive when necessary with minimal supervision
• Willingness to work in a role that requires high degree of flexibility in terms of rapidly changing priorities and reasonably broad scope of deliverables (i.e. pure administration to project management-type work)
• Excellent planning/organizing, business writing and presentation skills
• Exceptional calendar management, comfortable dealing with multiple time zones, highly organized
• Advanced knowledge of MS Office and Google Suite; ability to create and edit documents and presentations according to branding and template standards; ability to work with complex spreadsheets
• Ability to edit and prepare presentations to convey key messages
• Knowledge of Adobe PDF, SAP, Concur, team Hub / Success Factors / Workday
• Post-secondary diploma/certification/degree in a Business/Administrative or related field
• 5+ years of equivalent experience partnering with senior-level executives

Great-to-haves

• Background in Sales and/or Technology industry
• Knowledge of project management discipline
• Financial acumen
• Ability to travel on occasion

A bit about TELUS

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly

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