Financial Service Representative I
Happy Valley-Goose Bay, NL
Hourly Rate Range: $35,000-$41,500

At Atlantic Edge Credit Union, we empower people and communities by providing financial services and advice built on honesty, fairness, and trust.

Atlantic Edge Credit Union is a full-service credit union serving over 17,500 members across Newfoundland and Labrador. Atlantic Edge was formed in 2022 with the amalgamation of Eagle River Credit Union and Leading Edge Credit Union, based on a foundation of shared values, community roots, and purpose-driven cultures.

The position

Reporting to the Branch Manager, the Financial Services Representative (FSR) will use an enthusiastic approach to foster key relationships with members while promoting personal benefits based on member’s needs and seeks additional membership opportunities at each interaction.

Main Responsibilities & Focus

• Process and balance financial transactions accurately and efficiently in accordance with established policies and procedures.
• Ascertain member’s and prospective member’s needs, and proactively explain Credit Union products and services.
• Promote the benefits of utilizing other Credit Union services with members and prospective members alike.
• Promote to members various deposit services including term deposits, and registered products
• Actively promote the various lending and credit products and services, including term loans, line of credit, mortgages, and credit cards.
• Resolve member’s concerns and take action to remedy or reconcile any discrepancies within member records or accounts.
• Account reconciliation.
• General office administration.

The Person

• Demonstrated experience of superior customer service
• Have an outgoing and self-motivated nature with strong work ethics
• Strong team player who can excel in a fast-paced environment
• Proven history of accuracy and high attention to detail (data entry, paperwork, cash balancing).
• Superior written and verbal communication skills.

What’s in it for you?

- An exceptional workplace culture, and an opportunity to join an engaged and community-driven team

- Competitive compensation and benefit packages with performance-based incentives
- Flexible work arrangements including Flex Time, Telework, and Hybrid depending on the role requirements
- Generous benefit package including a flexible health and dental plan (minimum 60% employer paid), including life insurance, ADD, EAP, optional Critical Illness and Best Doctors
- 6% contribution with employer matching in a Defined Contribution Pension Plan
- An annual Northern Allowance of $4800
- Tuition reimbursement, training, and personal development opportunities
- We encourage regular manager-employee performance feedback and goal alignment through our employee performance management program
- Additional benefits, include but are not limited to paid volunteer, sick time and personal leave, reduced rates on employee loans/mortgages and no service fee banking

Interested in applying?

Atlantic Edge Credit Union values diversity in the workplace and we are committed to the principle of Employment Equity. We are an equal opportunities employer and encourage the recruitment and promotion of aboriginal peoples, persons with disabilities, visible minorities, and women, to ensure that they are equitably represented at all levels.

The successful candidate must be legally eligible to work in Canada, and where applicable have a valid work or study permit.

Please note that all offers of employment are conditional upon the acceptance of an Individual Fidelity Bond Application which includes a criminal record check and a credit check.

Applications will be accepted until the position has been filled.

Job Types: Full-time, Permanent

Salary: $35,000.00-$41,500.00 per year

Benefits:

• Company events
• Company pension
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Flexible schedule
• Language training provided
• Life insurance
• On-site parking
• RRSP match
• Tuition reimbursement
• Vision care
• Work from home

Schedule:

• Monday to Friday
• Overtime

Supplemental pay types:

• Bonus pay
• Overtime pay

Ability to commute/relocate:

• Happy Valley-Goose Bay, NL: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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