Fraud Agent Job at Royal Bank of Canada
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At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.
Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.
Job Title
Job Description
En quoi consiste l’opportunité d’emploi ?
Dans un environnement hors-centre d’appel, en tant qu’agent à la fraude, vous aidez l’équipe de gestion des opérations frauduleuses du secteur d’Opérations bancaires canadiennes à protéger les intérêts des actionnaires en minimisant les pertes dues à la fraude. Vous serez donc responsable de l’analyse et des enquêtes sur les applications de crédit reliés aux prêts d’hypothèque, d’auto et de marge de crédit afin que l'impact et l'expérience négatifs des clients et ainsi que les risques/pertes opérationnels soient minimisés.
Quelles seront vos tâches ?
- Analyser et atténuer les risques liés aux applications de crédit et aux alertes des prêts
- Effectuer les appels sortants pour la vérification des dossiers reçus.
- Utiliser les capacités analytiques pour détecter les risques de fraude et prendre des mesures appropriées concernant les applications frauduleuses potentielles.
- Enregistrer et envoyer tous les fichiers suspects au Service Central des Enquêtes
De quoi avez-vous besoin pour réussir ?
Exigences
- Un minimum de 12 mois de service à la clientèle, de préférence dans un environnement lié à la fraude.
- Capacité à prendre une charge de travail et de travailler sous pression, en priorisant plusieurs tâches simultanément tout en vous engagent à offrir une expérience client hors-pair.
- Compétences en communication interpersonnelle et en résolution de problèmes ;
- Être Bilingue en Français et en Anglais, le titulaire de ce poste doit parler couramment l’anglais afin de servir la clientèle anglophone de la collectivité
- Horaire de lundi à samedi de 8h à 20h
Les avantages pour vous
Nous nous efforçons de relever le défi d'être notre meilleur, pensons autrement pour poursuivre notre croissance, et collaborons afin d'offrir des conseils fiables qui contribueront à la réussite des clients et à la prospérité des collectivités. Nous nous soucions du bien-être de chacun (e) et nous sommes déterminés à réaliser notre plein potentiel, à favoriser l'essor des collectivités et à contribuer à la réussite de tous.
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English
What is the opportunity?
In a non-call center environment, you will support the Canadian Banking Operations fraud management team in protecting shareholder’s interest by minimizing fraud losses. You will review and investigate Credit fraud alerts for Mortgage, RCL and Car Loan applications ensuring operational risk/loss is mitigated and negative client impact and experience is kept to a minimum.
What will you do?
- Use in-depth fraud understanding to Investigate fraud alerts on loan applications
- Review notes and pertinent application details
- Review NDB alerts and update notifications accordingly
- Perform outbound calls to validate application details
- Record and refer all suspicious files to CIS for review
What you need to succeed?
Must- have:
- At least 12 months experience in client service or fraud related environment
- Bilingual in French and English at a professional level in both languages, as this role requires fluency in French and English in order to serve our clients in the community with English speaking needs
- Ability to handle with confidence a high workload environment, while prioritizing and multitasking with a commitment to delivering superior client experience
- Proven interpersonal communication and problem resolution skills
- Able to work a set shift of 8:00am to 8:00pm Monday to Saturday
Nice-to-have:
- Mortgage related Fraud experience
- Citadel, Casper, Linx, EIM, Camps, IRIS, Synergy
- Able to navigate between multiple windows-based applications systems
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits
- Exposure to strong mentorship and leadership examples
- Ability to make a difference and lasting impact
- Continued career advancement opportunities
Job Summary
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Inclusion and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.
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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at rbc.com/careers.
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