Front Desk Associate Job at Sterling Inn & Spa

Sterling Inn & Spa Niagara Falls, ON

$17–$18 an hour

The Sterling In & Spa is currently seeking a motivated, outgoing, customer service oriented individual to join our team. Job duties include and are not limited to the following:

  • Meets with guests and provides outstanding customer service to all guests, owners, and visitors of the hotel.
  • Assists guests in our Boutique Hotel in a friendly, proactive and efficient manner with appropriate follow-up as necessary.
  • Knows all essential aspects of our hotel operations.
  • Builds an extensive knowledge base of local area restaurants, shops, attractions, transportation options, and airports.
  • Supports operations partners and vendors delivering communication to managers and guests on a daily basis.
  • Supports management with administrative tasks.
  • Maintains inventory and stock of supplies, sundries and collateral for concierge desk.
  • Provides pre-arrival support for guests arriving on packages.
  • Facilitates correspondence with guests.
  • Works collaboratively with other team members and upper management.

Job Types: Full-time, Part-time
Part-time hours: 20-37 per week

Salary: $17.00-$18.00 per hour

Benefits:

  • Paid time off

Schedule:

  • 8 hour shift
  • Day shift
  • Night shift

Supplemental pay types:

  • Commission pay
  • Overtime pay

Ability to commute/relocate:

  • Niagara Falls, ON: reliably commute or plan to relocate before starting work (required)

Education:

  • Secondary School (preferred)

Experience:

  • Front desk: 1 year (required)
  • Administrative experience: 1 year (preferred)



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