Job Purpose: In a friendly and courteous manner, this position is responsible for directing and coordinating golf guests upon arrival to the Resort and at the first tee as well as monitoring and enforcing the flow and speed of play on the golf course. It is also important that following training, you have full knowledge of all Resort facilities and services and be able to promote and direct guests to those areas. A player assistant will also foster and ensure open communication with the Pro Shop, Maintenance Department, Outside Services and all other departments. It is necessary to understand other outside services roles on the driving range and cart cleaning to enhance the team efforts. You are also responsible for connecting with on-site first aid in the event that a guest is injured.

Qualifications: Prior customer service experience would be considered an advantage. Knowledge of the game golf would be an asset.

Competencies:

• Demonstrates basic computer skills to view and utilize the tee sheet and pace of play platforms.
• Demonstrate the ability to communicate effectively with balanced listening and talking, speaking and writing clearly and accurately, keeping others informed.
• Demonstrate a high level of Guest Focus by striving for high guest satisfaction, going out of the way to be helpful and pleasant and making it as easy as possible on the guest rather than self, department, or organization.
• Demonstrated accountability by planning ahead, managing time well, being on time, thinking of better ways of doing things, demonstrates ability to follow instructions, maintains appropriate appearance, complies with team Member policies and procedures, and has a willingness to learn.
• Demonstrates the ability to work as part of a team by being helpful, respectful, approachable and team oriented, building strong working relationships and a positive work environment, is responsible, honest, loyal, interacts with others tactfully.
• Following training will have a sound knowledge of the functions and promotions of the St. Eugene Golf, Resort & Casino and the surrounding area.

Conditions of Employment:

This position will require a flexible work schedule that will include weekdays and weekends as well as regular day, early morning, evening shifts and holidays. The position requires time spent working outdoors which may include inclement weather.

Application Process:

Consideration will be given to those submitting a cover letter and an updated resume clearly stating how they meet the qualifications. Deadline for application is March 17, 2023. Applications may be submitted by fax, email, or mail to:

Job Types: Full-time, Permanent, Seasonal
Contract length: 7 months

Salary: $15.65 per hour

Benefits:

• Company events
• Discounted or free food
• Employee assistance program
• On-site parking

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Weekend availability

Supplemental pay types:

• Tips

Ability to commute/relocate:

• Cranbrook, BC: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Expected start date: 2023-04-12

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