Guest Ecom Team Lead Job at Lululemon
Summary
If people and e-commerce are your passion, this role is for you! As Ecom Team Lead at the Guest Education Centre, you will manage, coach, support, and elevate a group of order supports. Additionally, you will collaborate with cross-functional partners to elevate guest experience and create solutions for e-commerce issues as they arise. You are a maverick when it comes to delegating, providing in the moment feedback, and following up on outstanding issues.
Role Responsibilities
Please Note :
nvalabs.org is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, nvalabs.org provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.
If people and e-commerce are your passion, this role is for you! As Ecom Team Lead at the Guest Education Centre, you will manage, coach, support, and elevate a group of order supports. Additionally, you will collaborate with cross-functional partners to elevate guest experience and create solutions for e-commerce issues as they arise. You are a maverick when it comes to delegating, providing in the moment feedback, and following up on outstanding issues.
Role Responsibilities
- Responsible for providing ongoing coaching, training, and feedback to Order Supports.
- Manages the development and delivery of e-commerce projects.
- Communicates and works closely with cross-functional partners to discuss trends and issues related to e-commerce.
- Communicates e-commerce issues that impact guests or service levels to GEC leadership and works with cross-functional partners to implement solutions.
- Participates in, and facilitates GEC leadership meetings.
- Identifies and develops future leaders.
- Participates in personal and professional learning sessions.
- Fosters a strong team environment.
- Reports to the Operations Manager, Guest Experience.
- Performs additional projects, duties, and assignments as required.
- Excellent leadership skills with the ability to coach and train Order Supports.
- Ability to work well as a member on cross-functional teams and hold others accountable.
- Strategic problem-solver with an operational and creative mindset.
- Able to demonstrate sound judgment and strong decision-making abilities.
- Can view issues and make decisions in a non-emotional manner.
- Highly motivated entrepreneur who takes calculated risks.
- Strong time management skills and ability to prioritize tasks.
- Strong organizational and multitasking skills, attention to detail is a must.
- Able to work well under pressure and meet deadlines.
- Able to see trends through transferable knowledge and communicate them effectively.
- Business acumen and holistic thinking.
- Excellent verbal and written communication.
- Intermediate to advanced computer skills; this includes proficiency in Microsoft Office, an ability to type 50 wpm, and strong experience navigating the internet.
- High school diploma required, post-secondary education is an asset.
- Experience as an Order Support or Team Lead preferred.
- Thrives in a rapidly evolving, ambiguous work place.
- Coachable, adaptable, and open to change.
- Responsible and dependable with utmost integrity.
- Passion for and involvement in yoga, fitness, health, and/or sports. #thesweatlife
- Friendly, upbeat, optimistic, and authentic.
- At a desk for up to 8 hours/day.
- 40 hours a week with potential for overtime should the need arise
Please Note :
nvalabs.org is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, nvalabs.org provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.