About us

Ridge on the Chimney is Cape Breton's newest luxury accommodations set atop a short walk from Chimney Corner Beach. Each unit is uniquely designed by local Nova Scotia Architect, MacKay-Lyons Sweetapple, and features thoughtful finishes including wood fired hot tubs and outdoor showers. With full wall windows facing one of the most amazing views and sunsets, guests are sure to have a memorable stay on the island.

We are customer-centric, and our goal is to provide our guests one of the most memorable stays on the island with experiences grounded in place, partnerships and purpose.

Our work environment includes:

• Growth opportunities
• Safe work environment
• Work-from-home days

The primary duties of the guest service representative are to assist guests with check-in & check-out processes, provide guests with local services information, and accommodate guests during their stay in an attentive, courteous and friendly manner. The Guest Service Agent will ideally be a steward of the area, and able to promote local experiences to the guests based on their preferences and needs.

Essential Functions and Responsibilities of the job include but are not limited to:

Guest Check-in and out:
Knowledge, understanding, and adherence to Ridge on the Chimney Core Values and and ability to perform duties such as check guests in and out in a courteous and pleasant manner. Most checkins will be self serve, but some may require support. Use the appropriate phrases and greetings when interacting with guests. Provide information pertaining to available services and facilities near our location and on the island, points of interest and entertainment attractions, making reservations as needed.
Guest Services:
Offer assistance to the individual needs and requests of all guests. Ensure guest needs are responded to in a timely and efficient manner. Maintain guest confidentiality at all times. Conduct self in a friendly and attentive manner during all guest encounters.

Guest Reservations:
Use proper telephone and reservation etiquette including describing the location and the units, proper rate quotation and capturing reservations if needed, as much of this is maintained digitally through our booking platforms.

Qualifications

Knowledge/Education/Experience:

• In college or university studying or having completed a Hospitality and Tourism program
• Experience in a luxury travel and tourism related field preferred.

Physical Requirements:

• Ability to stand and/or walk during shift.

Communication Requirements:

• Ability to convey information and ideas clearly.
• Must maintain composure and objectivity under pressure.
• Comprehend and perform basic mathematical operations.

Job Types: Full-time, Permanent, Fixed term contract, Internship / Co-op
Contract length: 3 months

Salary: $20.00-$23.00 per hour

Benefits:

• Casual dress
• Paid time off

Schedule:

• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus pay
• Overtime pay

Ability to commute/relocate:

• Margaree, NS B0E 2B0: reliably commute or plan to relocate before starting work (required)

Experience:

• Customer service: 2 years (preferred)

Work Location: In person

Expected start date: 2023-05-17

Please Note :
nvalabs.org is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, nvalabs.org provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.