Mysa Nordic Spa & Resort is Prince Edward Island’s first Nordic Spa. Located in St. Peters, Mysa will offer a wide range of spa and relaxation services including Scandinavian hot baths, essential oil steam rooms, cold water plunges, a Finnish sauna, massage therapy, meditation, and relaxation sessions. The resort will also include 17 water view accommodations and world-class food and beverage. Mysa will be the premier destination for residents and visitors to heal, rejuvenate, and refresh. This is truly a once in a lifetime opportunity to join Mysa Nordic Spa as part of our leadership team as Guest Services Manager.

As Guest Service Manager, You Will

• Ensure organizational standards of service are met and guest experience is impeccable
• Provide leadership to the team including wellness attendants and housekeeping
• Provide direction, coaching and training to team members on standards and operating procedures
• Oversee guest check-in experience for spa services and accommodations, manage guest turnover and timing of arrivals and departures
• Work closely with all Murphy Hospitality Group (MHG) head office functions including Marketing to communicate the overall vision of the spa
• Establish and maintain close working relationships with all departments within the spa to ensure maximum cooperation, productivity, employee engagement and guest experience
• Ensure the facility / rooms are cared for and inspected according to the highest standards

Who You Are

• Excellent interpersonal skills
• Demonstrated customer service skills
• Ability to inspire others and lead by example
• High level of commitment and situational awareness
• Above average business and financial acumen
• Proven problem solver who can think and learn on the fly
• Demonstrated working experience with Microsoft Office (Excel, Word)

What You Bring

• A diploma or degree in tourism, hospitality, administration, management or other relevant training
• At least 1+ year experience as a supervisor in a customer service position

What We Offer

• Competitive compensation
• Health, Vision and Dental benefits
• Growth and professional development opportunities
• MHG wellness and fitness programs
• Employee Family Assistance Program
• Discounts to local shops and restaurants