Part-time, November 23, 2022 through January 15, 2023 (with the possibility of extension)

Hourly Rate: $16.43

Guest Experience Representative I

The University of Alberta Botanic Garden (Garden) is a stunning 97 hectare (240-acre) property 15 minutes southwest of Edmonton. We are an award-winning visitor attraction and the largest botanic garden in Alberta.

The Guest Experience Team currently consists three units;

• Facility Bookings & Events;
• Food Operations;
• and Guest Services.

These three units create a guest-focused team that contributes to exceptional guest experiences and supports the Garden’s strategic pillars for guests visiting the UofA Botanic Garden.

Reporting to the Guest Experience Representative IV, the Guest Experience Representative I will be responsible for providing daily operational functions of the guest experience units.

Areas of responsibility also include:

• Take pre-registered admissions as well as process admissions; all cashiering duties, including cash handling opening and closing, and night deposits
• Respond to queries and provide guests with information on Garden activities and events
• Demonstrates superior customer service skills with the ability to handle difficult situations and complaints to ensure excellence in guest care
• Ensures general site cleanliness is maintained
• Ensures that all food serving surfaces are kept clean & sanitary and that safe food handling procedures are adhered to
• Greets and directs Facility Booking & Event guests
• Advises the Guest Experience Representative IV of any unresolved issues with guests or inventory
• Ensures adherence to UofA, Facility and Operations, and Botanic Garden Policies and Procedures
• Other duties as required

Qualifications:

• Excellent communication skills
• Excellent customer service skills
• Ability to work in a fast-paced, high-volume environment.
• Ability to work independently with minimal supervision
• Ability to lift and carry 30 lbs
• Strong organization, accuracy, and attention to detail
• Excellent time management and organizational skills and attention to detail
• Flexible schedule required – including evenings and weekends
• Valid class 5 driver’s license is an asset - The Garden is not accessible by public transportation
• First aid and CPR are an asset
• Enjoy working outdoors - These positions require standing for extended periods of time and outside work in all weather

Job Types: Part-time, Full-time, Seasonal

Salary: $16.43 per hour

Schedule:

• Evening shift
• Weekend availability

Work Location: One location

Expected start date: 2022-11-23

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