Job Description:

Want to work in a company where you can meet people from all over the world? Be in a environment that’s young, fun and relaxed and in downtown Vancouver? Then Samesun Vancouver is the place for you. Mingle with happy young travelers and be a great ambassador to make their stay in our amazing city memorable! And, you'll become a part of the Samesun Nation, a network of hostels throughout Canada. We're a friendly, family-like group wanting to show our guests what's so great about Vancouver and British Columbia and love to hire friendly, outgoing people who love Vancouver as much as we do. Learn more about us at www.samesun.com.

We've hiring a full-time Night Desk. The hours are late evening 11pm to 7am, 5 nights a week.

Our ideal applicant will have previous international travel with stays in hostels, a passion for the 'hostel experience', and helping international guests learn about and love Vancouver. But if you don't have that, a great smile, true enthusiasm and interest in the service industry works for us. A flexible schedule, as work hours can vary, is a must.

The successful applicant will have the ability to be pro-active and self-manage and can be friendly even in sometimes busy situations.

RESPONSIBILITIES include:

• Check-in and check-out guests to the hostel.
• Manage guest luggage services.
• Process internet, email and phone reservations.
• Assist with guest inquiries.
• Handle cash and card payments.
• Provide great customer service with a smile.
• Maintain a clean, secure and welcoming environment to individuals of all flavors.
• Embrace the company attitude and work to make each guest's stay memorable.
• Handle guest luggage.
• Monitor hostel security, checking guest keys every time a guest enters.
• Handle guest inquiries and issues. Be resourceful and be able to find the answers for guests when they do not know the answers themselves.
• Provide advice on what to do, where to eat, give directions, etc.
• Handle over night housekeeping duties.
• Extra duties that may be assigned by the Manager or Assistant Managers.

PREFERRED EXPERIENCE:

• Previous work in the service industry, especially in hospitality.
• Previous stays in hostels.
• Authorized to work in Canada.
• Bilingual a plus and English proficiency required- travel experience.
• Knowledge of Vancouver and the surrounding area.

HOURS:

You must have a flexible schedule and be able to work weekends and holidays.

COMPENSATION AND BENEFITS:

• Starting hourly wage is $18.
• Time and a half on certain holidays.
• 40% off on food and drinks in our bar and restaurant.
• Free and/or discounted stays in our other locations in Kelowna, Banff, Montreal, Toronto, Venice Beach, Ocean Beach, San Francisco, Hollywood and New Orleans.

Job Type: Permanent

Salary: From $18.00 per hour

COVID-19 considerations:
We have strict protocols in place which include guest screening at check-in and regular cleaning procedures within the building.

Job Type: Full-time

Salary: From $19.00 per hour

Schedule:

• 10 hour shift
• 8 hour shift
• Evening shift
• Holidays
• Monday to Friday
• Night shift
• Overtime
• Weekend availability

Supplemental pay types:

• Commission pay
• Overtime pay

COVID-19 considerations:
We have strict protocols in place which include guest screening at check-in and regular cleaning procedures within the building.

Experience:

• customer service: 1 year (preferred)

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