Company Bio:

Our client operates a charming, independent hotel located in the heart of Whistler, a premier destination for outdoor enthusiasts. Known for their warm hospitality and intimate ambiance, they offer a personalized and unique lodging experience for guests seeking to explore the natural wonders of the region. They are currently seeking a General Manager who will oversee the hotel’s operations and contribute to their mission of providing exceptional service and memorable experiences.

Responsibilities:

• Oversee the daily operations of the hotel, ensuring the highest standards of service and quality are consistently met.
• Develop and implement strategic plans that align with the hotel’s vision and business goals.
• Lead key departments within the hotel, including front desk, housekeeping, and food and beverage.
• Foster a positive and productive work culture, motivating staff to deliver excellent service.
• Manage the hotel’s budget, optimizing resources and controlling operational costs.
• Ensure adherence to all safety and hygiene regulations.
• Address and resolve any guest complaints or issues swiftly and satisfactorily.
• Represent the hotel professionally in all interactions with guests, stakeholders, and the public.
• Collaborate with local businesses and tourism entities to promote the hotel and contribute to the local hospitality community.
• Monitor guest feedback and market trends to continually improve service and offerings.

Qualifications:

• Extensive experience in a general management role within the hospitality industry, ideally within an independent or boutique hotel setting.
• Exceptional leadership and team management skills, with a proven ability to foster a positive and collaborative work environment.
• Strong understanding of hotel operations and management.
• Excellent problem-solving skills, with a proven ability to handle guest complaints and operational issues effectively.
• Financial acumen, including experience in budget management, cost control, and resource optimization.

If you think you’d be a good match, we’d love to meet you. Please fill out our application form.