Job Title: Housekeeper

Department: Accommodations - Housekeeping

Reports to: Housekeeping Supervisor & Hotel Manager

SUMMARY:

Housekeeping staff are responsible for maintaining the cleanliness and appearance of Crown Isle’s Villa Resort Centre and providing customers with quality service in a timely and friendly manner. Housekeepers promote a positive image of Crown Isle Resort and Golf Community and must be pleasant, friendly, and able to address special requests and/or problems from our guests.

RESPONSIBILITIES:

· Greeting and thanking all guest in a sincere and friendly manner

· Cleaning and maintaining the appearance of the public areas of the hotel.

· Delivering service items to guest rooms upon request from the front desk.

· Assisting with setting up and taking down functions in lobby or conference rooms.

· Restocking housekeeping stations.

· Transports garbage to garbage containers.

· Providing housekeeping service (such as setting up cots, making beds, changing sheets, or replacing used towels and toiletries) to guest rooms.

· Reports any maintenance problems in guest rooms or public areas to Housekeeping Supervisor or Executive Housekeeper.

· Is familiar with and has a good understanding of all Policies, Procedures and Occupational Health & Safety practices.

· Able and willing to perform any other duties as required.

REQUIREMENTS:

· Maintain effective communication with guests and team members. Listen to guests’ issues or problems, find solutions and work in partnership with the rest of the Housekeeping/Accommodation Team.

· While performing the duties of this job, the Housekeeper is regularly required to stand; walk; use hands to touch, handle or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, crawl; talk and hear; lift, use stairs and move up to 50 pounds.

· Must have stamina as Housekeeping is a very physical job

· Housekeepers must have vision abilities required by this job to include short distance vision and long-distance vision.

· Housekeeper may be exposed to hazardous cleaning materials. Proper PPE provided.

COMMITMENT TO COMMUNITY AND THE ENVIRONMENT:

· As a member of the Crown Isle Resort and Golf Community Team, it is important to monitor and maintain up to date knowledge of the social, economic, and political climates in which we operate our business.

· One of the strong ethics by which conducts business is through the integrity and commitment to the environment by upholding strong ethics in products used, displayed, and disposed. The Housekeeper, as a member of Crown Isle Resort & Golf Community team, is responsible for the environmental stewarding of the Property.

· Due to the cyclical nature of the hospitality industry, it is understood that employees may be required to work varying schedules to reflect the business needs of Crown Isle Resort and Golf Community

The requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of a Housekeepers job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Types: Full-time, Part-time, Permanent

Salary: $18.00 per hour

Benefits:

• Discounted or free food
• Employee assistance program
• Extended health care
• On-site gym
• On-site parking
• Store discount

Schedule:

• 4 hour shift
• 8 hour shift

Ability to commute/relocate:

• Courtenay, BC V9N 9G3: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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